BEWARE of Alienware
Before I say anything bad about Alienware I must
say that I myself know people who have bought
computers from Alienware and they worked just fine. I
however bought a gaming computer from then and
have had some severe problems with it and their
customer support.
First of all when I ordered my computer I payed for
a separate motherboard and soundcard. Alienware
took it upon themselves to give me a motherboard with
the soundcard integrated into it. This isn't so bad even
though I didn't ask for it but get this. The sound
doesn't work at all. I called Alienware about this
problem and their response was I should download the
latest drivers. Being that I don't have an internet
connection to my personal computer this was very
inconvenient for me and I wondered why they hadn't
installed the latest drivers in the first place.
I proceeded to install the new drivers I got from
my friends computer and alas still no sound working.
Now I would have called them again but my roomates
phone got cut off. My next avenue of attack was to
email them with the same problems. It has now been
about a full work week with still no response from them
whatsoever.
I also have another problem with any games I try
to play on the computer. After about 5 minutes it will
quit the program and go to my desktop. Once again
their response was to download the latest drivers
which of course didn't work.
My warning to you computer buyers out there is
that the staff at Alienware obviously didn't test my
computer at all before they shipped it to me and now I
am stuck with a $2250 box. They are not at all the
experts they claim to be. I also rate their customer
service via email a '0' and their phone customer service
a '2'. They answered and were polite but that's about it.
P.S. : I am going to post my problems again in another section so if you have any advice on how to fix my problems please look there. Thanks.
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