blackaxg

Before I say anything bad about Alienware I must

say that I myself know people who have bought

computers from Alienware and they worked just fine. I

however bought a gaming computer from then and

have had some severe problems with it and their

customer support.

First of all when I ordered my computer I payed for

a separate motherboard and soundcard. Alienware

took it upon themselves to give me a motherboard with

the soundcard integrated into it. This isn't so bad even

though I didn't ask for it but get this. The sound

doesn't work at all. I called Alienware about this

problem and their response was I should download the

latest drivers. Being that I don't have an internet

connection to my personal computer this was very

inconvenient for me and I wondered why they hadn't

installed the latest drivers in the first place.

I proceeded to install the new drivers I got from

my friends computer and alas still no sound working.

Now I would have called them again but my roomates

phone got cut off. My next avenue of attack was to

email them with the same problems. It has now been

about a full work week with still no response from them

whatsoever.

I also have another problem with any games I try

to play on the computer. After about 5 minutes it will

quit the program and go to my desktop. Once again

their response was to download the latest drivers

which of course didn't work.

My warning to you computer buyers out there is

that the staff at Alienware obviously didn't test my

computer at all before they shipped it to me and now I

am stuck with a $2250 box. They are not at all the

experts they claim to be. I also rate their customer

service via email a '0' and their phone customer service

a '2'. They answered and were polite but that's about it.

P.S. : I am going to post my problems again in another section so if you have any advice on how to fix my problems please look there. Thanks.