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If I bought a seperate sound card and got a mobo with integrated, I would have called them imidiately and had them send me the correct product. You should have done that right away. Most likely your integrated sound is disabled in the BIOS because you ordered a seperate sound card. And then somehow your soundcard was not included with your order due to some kind of paperwork error or someone slackin on the assembly line.
As for the software and driver problems, they are hardly the concern of a hardware distributor. They may offer you help with it, but most of the time they wont be able to solve the problem. Im guessing since it seems you bought this PC fairly recently, you have WinXP Home or Pro, right? Did you run windows update and get all the updates? If not, you are missing many patches and security fixes for it. Most likely if you bought the PC in the last 2 or 3 months, it already has Service Pack 1 installed on it, so that takes care of most of the stuff, but there are other patches. WinXP has many incompatability problems too, and you have to run some applications using win98 compatability.
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