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I joined just to post here to warn you that It’s not just once that Alienware messed up, They screwed me big time.
As no one will want to listen to the hole tale I’ll make it short.
They sent me a untested computer. (we have paper work that proves it )
It would not start right at all I had to keep using safe mode, so I called tech support. After doing some stuff he said there was a problem in the BIOS and we would have to send it back. Because we could not wait the few weeks they said it would take we called Custom disservice and just wanted to return it. To my horror they said I could but I would have to pay a 15% restocking fee. After going to supervisor to supervisor I got to Roger. He apologized and begged me to stay with Alienware and give them another chance. I explained that I did not want a refurbished untested computer, He said he could understand and promised he would send me a Brand NEW computer. He tolled me to take down the serial numbers if I wanted. So I agreed.
About 2 Weeks later I was sent the same computer, not a new one. And it will not even boot now. So I called back and said I wanted to return it and there was no way I was paying 15% I had already given them one chance and they had lied to me and not even repaired it.
We got sent all the way to Ronald, he said he could wave the fee but he wouldn’t, unless I went with them again. I was not about to be lied to again. So I am sending it back and loosening 15%. I warn you never do business with them. They make 15% even if they sell you a broken computer.
I had bought a $5000 computer and I’m now loosing over $600.
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