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**Rifter** · 04-03-2004, 03:36 PM

First off before I go into my rant about this you may want to try this link. I know you said you got the latest drivers and all, but this may help at any rate. http://support.alienware.com/Profile...downloads.aspx

Now, for my rant..

1. I would get my money back in full, with the exception of re-stocking fees if they have those.

2. Why did you waste so much money on the system? Because honestly your paying that much for the customer support and not the system. If you honestly think it costs that much to build a rig of that mag. then go try to build one on your own, you'll notice a huge price diff. Whether it be OEM parts or retail. They jack the price because Alienware..in all of their ads tout that they have wonderful support, 24/7. Well if you aren't getting your 1200 worth for TechSupport..drop them like a bad habit. (I put 1200 cuz it probably costed a good 1200 more to actually build the system) Alienware is a joke.

3. The other guys do have a point. Why are you going to buy a beast machine, but not pay for internet. Don't say you can't afford it beacuse if you can afford an Alienware you sure as hell can afford broadband, or even dialup if you can't get broadband. My point is that without the internet your out of the loop. Hell even poor ppl have access to the internet (ie: librarys are a great place).

My suggestion is to just get your money back or harass the hell out of them until A you get help, or B you get your money back. You can always go to BBB. (Better Business Burearu) i know i spelled it wrong...

oh..I left something out. Alienware supposedly does rigorous tests on all of its machines before they leave the door. They do burn-ins of all the machines according to them. So theoritcally your system should have been working like a charm out of the box. If you really wanted some action you could always write to Maximum PC or PC Gamer about your problem. I know Max PC has a section that is devoted to bad pr with companies.

04-03-2004, 03:36 PM	#9 (permalink)
Rifter *Cool Member* Join Date: Oct 2003 Location: Virginia Posts: 55	First off before I go into my rant about this you may want to try this link. I know you said you got the latest drivers and all, but this may help at any rate. http://support.alienware.com/Profile...downloads.aspx Now, for my rant.. 1. I would get my money back in full, with the exception of re-stocking fees if they have those. 2. Why did you waste so much money on the system? Because honestly your paying that much for the customer support and not the system. If you honestly think it costs that much to build a rig of that mag. then go try to build one on your own, you'll notice a huge price diff. Whether it be OEM parts or retail. They jack the price because Alienware..in all of their ads tout that they have wonderful support, 24/7. Well if you aren't getting your 1200 worth for TechSupport..drop them like a bad habit. (I put 1200 cuz it probably costed a good 1200 more to actually build the system) Alienware is a joke. 3. The other guys do have a point. Why are you going to buy a beast machine, but not pay for internet. Don't say you can't afford it beacuse if you can afford an Alienware you sure as hell can afford broadband, or even dialup if you can't get broadband. My point is that without the internet your out of the loop. Hell even poor ppl have access to the internet (ie: librarys are a great place). My suggestion is to just get your money back or harass the hell out of them until A you get help, or B you get your money back. You can always go to BBB. (Better Business Burearu) i know i spelled it wrong... oh..I left something out. Alienware supposedly does rigorous tests on all of its machines before they leave the door. They do burn-ins of all the machines according to them. So theoritcally your system should have been working like a charm out of the box. If you really wanted some action you could always write to Maximum PC or PC Gamer about your problem. I know Max PC has a section that is devoted to bad pr with companies. ----------------------------- hacker : "Someone who plays golf poorly" -Webster's Online Dictionary Synonymous with "cyberpunk" and "cyber-terrorist" It is no wonder why new users to computers think that anyone called a hacker is out to do damge to networks. Last edited by Rifter; 04-03-2004 at 03:43 PM..

Thread: BEWARE of Alienware