Originally Posted by rjordan

I've been tech support for Comcast now for a whopping 7 days...
All I can say is wow, my average call lasts about 5 minutes, and except for two people who we actually had to roll trucks to (they'll be there tomorrow) all the folks I helped today weren't having any problems by the time we got off the phone...

I think these are probably just isolated incidents, but then again, Comcast is moving to a more 'in house' approach to tech support whereas before most of the installs and support was contracted out.

Anyway, if you ever have problems with your cable internet, and the tech doesn't seem to have any idea at all, just ask to speak to a senior, if you insist they'll transfer you to the internal help desk...