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Re: Western Digital RMA's
Its a requirement they send back a drive with similar specifications or better. It's been a while (1-2 years) since I RMA'd a WD but last time I did their support team were slow and it took about 3 weeks to a month to get my RMA back. Unfortunately the trick with them is to be patient.
Sad part is, this was a server HD I was RMAing. You'd think they'd work a little faster for customers who are running SCSI equipment as its more expensive (and is sold at a higher margin, netting them more money) and have an immediate need to get their stuff fixed quickly.
Sadly, WD doesn't seem fond of their customers anymore.
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twitter - drgncabe | never updated site - blog.drgn.net
Computers? Too damn many of 'em. So much so that when they are saying "nice rack" they are talking 'bout my wife AND my servers. :P
(Cable~Retail from the old Battle.net OTS days '97 - '99)
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