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**redwench** · 01-07-2002, 08:18 AM

saturday, while shopping for a monitor, i used pricewatch, and techonweb.com had the lowest price listed. i decided to buy from them, and went through the normal process. after submitting the final data, it came back as shipping address unverified. i thought this was truly odd, and decided to buy from another site, where my purchase appeared to process.

well, this morning i got an email from the second company, stating that they couldnt verify my shipping address. i found this quite perturbing and called my bank. after 30 min on hold, and 2 customer service reps, i found out that techonweb.com had placed a general hold on my account. now, for those of you that are uneducated (like me) in banking, it means NO transactions can occur while the hold is in place. i cant use my card, i cant write checks. i probably couldnt use the atm.

fortunately, the hold is only good for 24 hours. but i was planning on doing some shopping today. that could have been a major disaster. now, i have no objection to a merchant putting a hold in the amount of the transaction. but essentially freezing an entire account because a transaction failed is beyond the pale. and in conversation with my ever popular customer service representative, i found out that neither the bank, nor even techonweb can remove the hold, it must expire naturally.

so basically, i now have to change my plans. fortunately this isnt a big deal for me, but it would be for many other people.

so, while techonweb.com may indeed be a very good company to do business with, i believe i should warn everyone here that a computer glitch in a transaction with this company could result in a frozen account, probably at a very inconvenient time.

01-07-2002, 08:18 AM	#1 (permalink)
redwench *I AM OTS* Join Date: Apr 2001 Location: lurking in the woods Posts: 14,706	technonweb.com warning saturday, while shopping for a monitor, i used pricewatch, and techonweb.com had the lowest price listed. i decided to buy from them, and went through the normal process. after submitting the final data, it came back as shipping address unverified. i thought this was truly odd, and decided to buy from another site, where my purchase appeared to process. well, this morning i got an email from the second company, stating that they couldnt verify my shipping address. i found this quite perturbing and called my bank. after 30 min on hold, and 2 customer service reps, i found out that techonweb.com had placed a general hold on my account. now, for those of you that are uneducated (like me) in banking, it means NO transactions can occur while the hold is in place. i cant use my card, i cant write checks. i probably couldnt use the atm. fortunately, the hold is only good for 24 hours. but i was planning on doing some shopping today. that could have been a major disaster. now, i have no objection to a merchant putting a hold in the amount of the transaction. but essentially freezing an entire account because a transaction failed is beyond the pale. and in conversation with my ever popular customer service representative, i found out that neither the bank, nor even techonweb can remove the hold, it must expire naturally. so basically, i now have to change my plans. fortunately this isnt a big deal for me, but it would be for many other people. so, while techonweb.com may indeed be a very good company to do business with, i believe i should warn everyone here that a computer glitch in a transaction with this company could result in a frozen account, probably at a very inconvenient time. ----------------------------- "They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety." - Benjamin Franklin, Historical Review of Pennsylvania, 1759. ................................ Is it just me, or does it feel like this site would be loading faster if I was yelling "1011010011010101", into a cup/string phone? Last edited by redwench; 01-07-2002 at 10:37 AM..

Thread: technonweb.com warning