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The Dell desktops are great.
Got my Dell dimension XPS 866r in May of 2000, I have only had to call tech support a few times, and I was impressed by how quickly they solved the problem, and they did so without having to reinstall windows 98SE.
First problem was a non functioning SB live value sound card upon initial setup. They diagnosed the problem quickly over the phone and performed an on site repair within 48 hours.
The other problems were not hardware related, instead they were:
Problems after installing the detonater 5.08 drivers during the D2 Beta. Problem was there origianl 4.73 drivers were in a compress file that needed to be uncompressed before I could reinstall the old drivers.
Problem with the partial install of IE 5.5 from microsofts site that left me with no usable IE. They helped me reinstall 5.01, and disable the computer wanting to complete the 5.5 installation.
I wish I could say the same for my, and the company I worked for experiences with there laptops.
First laptop I had had 2 MB failures in the first 45 days of use. Also had problems updating the sound card drivers. Also had problems with Hard Drive (replaced) and the Modem/Nic combination plug in card having been over heated (literally melting part of the card).
The company I worked for experienced a 20% failure rate on the Dell laptops.
Of course that was almost two years ago, and maybe they have since fixed the quality control and or hardware problems they had with their laptops.
The company I worked for also purchased quite a few Dell desktops and had no problems with them.
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Always remember, you are unique. Just like everyone else.
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