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Old 02-04-2002, 09:55 AM   #1 (permalink)
Darky!

I Live in OTS
 
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Join Date: Jun 2001
Location: In the shadows about
Posts: 2,212


Thumbs down Comcast Tech Support Sux0rs.

Comcast supported used to rock.
Now ever since they moved away from @home, its sucked big time. The people there don't know what the hell there talking about, and those that DO know, are extremely hard to understand.

Example.

Last night, I removed a few hings from my computer, mainly 2 dialup adapters that were on my computer because I installed virtual private networking for some reason. Anyway, my service stopped working after I rebooted, so, I figured no boggy, i'll calle them and ask them to fix it. So after about 30 minutes navigateing through a voice machine thing, I finally got support. It was a lady, who obviously had no idea what she was talking about. She started saying my network card was incompatible. She finally pissed me off so bad I asked to speak to somone who knew what they were talking about.

I get this japanese, or similar accent sounding man, he knew what the problem was, but I could barely understand him, I'm not sure weather itwas hi accent, or my phone, or what. After haveing him repeat what he was saying about 100 or so times, I finally realized what he was trying to say, I neeeded to reboot my modem because they were haveing some network problems. So, this while process woulnd up taking about 2 hours, to diagnose something that should take 5 minutes to find, and 30 seconds to fix.

My connection once again works, but, if your looking into a cable connection, and you want descent tech support, avoid comcast.

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A new era of devastation begins to awaken.
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