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I bought computers from Dell several times ... once for home use (my first "owned" computer, actually), and around seven times for work. Never really had problems with their systems, although the last time I bought a Dell was a year ago, so I don't really know how much the service and/or the parts have changed by that time...
The one time I bought from Gateway (for work), we had to return it coz of various hard drive defects. Also once from Micron (for work, too), and we also had to bring that back coz of motherboard problems...
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