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I don't believe it is up to the company to decide what is and is not adequate proof.
You could always send them the email telling them they will get a call from your lawyer if they don't cooperate.
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My Rig
CPU - Intel C2Q6600 Kentsfield 2.4 Ghz
MB - Gigabyte GA-P35-DS3L LGA 775
RAM - Patriot 4GB DDR2 800
GPU - XFX GeForce 8800GT 512MB
HDD - Seagate Barracuda 7200RPM 160GB and 400GB
PSU - Corsair 550VX
CASE - Cooler Master RC690 Black Mid-Tower
Monitor - Samsung 206BW 20" Wide
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