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Well, they DO have some really nice and cheap hosting plans, and their customer service seems topnotch ... but as you said, they are a new company, and new companies usually have stellar service to attract customers fast... it's the way the webhosting business works...
I've had experience with fledgeling webhosts, particularly for OTS... I signed up with F5Hosting when they were just a couple of months into the business... customer service was stellar and very personable, and the hosting plans were the best value for your money anywhere... but I gradually found out that being personable and affordable were not enough in the long run ... experience in the business is also a big factor... there were situations and problems I had with the server account that the new hosting company had a hard time fixing, mainly because they haven't encountered it before...
So, I can only suggest that you tread lightly on this company ... they can actually be a really great hosting company and they can probably stay in the business for a long time... but with those very low prices and bundles of extras, you'll probably begin to wonder how they can make any money at all...
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