kernel32

[donl1150]

After a hard drive crash and replacement, now trying to get operational again. Quicken 2000 gives me this error message when trying to download stock prices:QW caused an invalid page fault in
module KERNEL32.DLL at 016f:bff7a138.
Registers:
EAX=0ffffffc CS=016f EIP=bff7a138 EFLGS=00010206
EBX=04fa8b10 SS=0177 ESP=0100f3f8 EBP=0100f42c
ECX=ffffffff DS=0177 ESI=04fa8a70 FS=324f
EDX=00000001 ES=0177 EDI=1000009c GS=0000
Bytes at CS:EIP:
89 51 08 8b 53 08 8b 43 04 89 42 04 8d 93 0b 10
Stack dump:
0100f42c 04fa8a70 00df0000 00017090 bff7b31d 00df0000
04fa8a70 000000a0 00000200 0000030c 5f49c94c 00017090
04fa8a70 0100f474 bff7b962 00df0000

Any thoughts?

[Canis Lupus]

I'd suggest reinstalling Quicken 2000. I also have it, but I don't download stock prices, just my current savings account from my bank... Usually this may be caused by another program that is also running and accessing the internet the same time your Quicken software is running. But it's more of a corrupted file, so I think reinstalling will do the trick.

OR, right after you install and setup your account with Quicken, be sure to check for updates on the program itself by going to FINANCE, then One Step Update ...

Post back if you continue to have problems...

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Those who expect nothing will never be disappointed...

[donl1150]

Did both already.....uninstalled then reinstalled. Also updated the program. Still get the error message.

[Ion Silverbolt]

How are you connecting to the internet? Are you running any other net based programs while running the software? Post back with your system specs including your operating system if you can. Also, what do you use to connect to the net? (Cable, analog, DSL?)

I checked the quicken 2000 FAQ area and it didn't have your problem listed. You might try re-installing again. This time, clean the CD before installing. If you haven't used it in a while, you never know. Also re-install with nothing else running in the background. Hit CTRL+ALT+DEL and only leave systray, explorer, and point32 if you have it running.

Post back and let us know how you're doing.

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©2001 Ionic Computer Services.

[Sizlis]

Which operating system are you using? Is Q2000 supported? KERNEL32.DLL error's are usually based on access protection.

[donl1150]

Compaq 5451
20 G HD
96 MG Ram
AMD K6 processor
CD-R Drive
Windows 98 se

I connect to the internet via 1 way cable modem (need a phone line for uploads). I'll try reinstalling Quicken for the 3rd time (with all closed in background)

I'll keep you posted.

[Ion Silverbolt]

I would say that connection method is the problem. It sounds like a restrictive cable modem service if you have to upload via POTS(Plain old telephone service).

It could be the port needed to recieve the data in quicken is being restricted by your ISP's firewall. Ask them about it. They may have a work around for you but I doubt it.

btw..Is it a common thing for cable services to use anaolog phone lines for uploading? This is the first I have heard of it.

------------------
©2001 Ionic Computer Services.

[donl1150]

I did reinstall Quicken with only those three in the systray. Still no change.

As for the cable service, they are in the process of upgrading to 2 way, at which point I won't need the phone line. I checked with them, and they say this is the first time they have heard of a problem. They suggested its an Intuit issue. They don't need proxy servers and their firewall isn't the problem.

Forgot to mention, prior to my hard drive crash, I had this very version of Quicken working just fine on the system. No kernel32 errors. What a mystery.

[TotalRecall]

I don't have much experience with Quicken, but have you installed the latest Windows update?

What do you have installed now that wasn't installed then, if anything?

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Hamster Liberation Front (http://www.the-group.org/vip/HLF)

Changes aren't permanent, but change is.

[donl1150]

Have all the latest updates to Windows. Yes, I do have other software, no hardware, since it was running previous. Don't know exactly which ones though, since I am having trouble with the Compaq quick restore as well. All the programs that came pre-loaded aren't being restored. Compaq techs are so stumped about that one that I have them calling me now....I don't have to wait for hours on hold anymore. Latest is they are sending me separate cd's with only the missing programs on them. We'll see.

[Kerash]

Originally posted by donl1150:
caused an invalid page fault in
module KERNEL32.DLL at 016f:bff7a138.
Registers:
EAX=0ffffffc CS=016f EIP=bff7a138 EFLGS=00010206
EBX=04fa8b10 SS=0177 ESP=0100f3f8 EBP=0100f42c
ECX=ffffffff DS=0177 ESI=04fa8a70 FS=324f
EDX=00000001 ES=0177 EDI=1000009c GS=0000
Bytes at CS:EIP:
89 51 08 8b 53 08 8b 43 04 89 42 04 8d 93 0b 10
Stack dump:
0100f42c 04fa8a70 00df0000 00017090 bff7b31d 00df0000
04fa8a70 000000a0 00000200 0000030c 5f49c94c 00017090
04fa8a70 0100f474 bff7b962 00df0000


016f:bff7a138- Is the instruction in which causes the page fault. Obtain a debuger. Set a break point in memory ( bpm ) on Read / Write ( WR ) IE: bpm bff7a138 WR <enter> And call the instruction again. ( Try and get the ' prices ' or whatever. )
-- What this will do is set a break point ' on ' that offset. So that whenever an application Read's / Writes to that location in memory. The debuger will POP with the needed information. And you can correct the error yourself.

Or, if you're lazy: Sorry to be rude. But maybe you could try using a real application? I'd suggest:
Office 2000 (http://www.microsoft.com/office/easysteps.htm) It is provided by the Microsoft (http://www.microsoft.com/) Corp. And is in peak condition.

I suggest a new application because if you use the default installation for an application. And call a feature that returns a Page Fault, this shows incompatence in the producer. And you should be looking into obtaining a new application for your work.

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Who am i? Anybody?

Exactly:)

[Canis Lupus]

Unfortunately Kerash, he is encountering an error in Quicken 2000 .. and to my knowledge, Office 2000 does not have any money management software in its bundle .. maybe if you suggested Microsoft Works 2000, which has Microsoft Money 2000, you would be correct.

As it is, recommending that he download a debugger and try to learn to dissect the application itself is too much to ask any common user of money management software (pretty much like telling someone to read up on automotive technology and thermodynamics just because he asked what that noisy clanking sound in his engine was).

Anyway, I am using Quicken 2000 and I have not encountered errors in both Win98SE and Win2K... which hardly suggests incompetence on the part of Intuit. However, the system configuration itself might not be optimal for Quicken 2000 to run...

I am sure that you are running an application that is somehow conflicting with Quicken everytime you try to download stock prices. Why don't you list applications you have running in the background while you are using Quicken. You can find this out by Clicking on START -> RUN -> and type MSCONFIG ... then go to the STARTUP tab, and let us know which programs have a checkmark on them. There might be a program there that may be the culprit.

Seeing we have exhausted many probably solutions on this matter, I would also recommend that you report this bug to Intuit using this URL:
http://altserv.intuit.com/orien/qkn_issue.html

Or try calling up the Quicken tech support department on the phone. In any case, try the above suggestion and see if it works.

And yes, you can also try what Kerash is suggesting (except for the Office 2000 part)...

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Those who expect nothing will never be disappointed...

[donl1150]

Canis, I agree.....I remember taking thermodamnamics and realized I didn't really need to know all of that stuff.

I disabled all items in startup except scanregistry and system tray. Also disabled config.sys and autoexec.bat. Problem remains.

I did submit the bug to Intuit via referencing this post. I refuse to pay them $120/hour however, to help them solve a bug. I will simply go buy MS Money and import my files.

I appreciate the efforts of all who gave me tips....I find it interesting and useful to spend some time trying to fix these kinds of things. You tend to learn something with each post. I'll continue to try to get the damn thing work, but in the meantime, I have to get my files up to date with Money so I can get the taxes done.

I'll post back if I am succesfull. Thanks again.

[Kerash]

Well i hit the MS page and tried to quickly look for something to meet the standards of Quicken by only useing the FAQ. My mistake, Though you don't need much knowledge to debug an application when you have the information right there. ( It's the errors that don't display the info that are the kinky ones to debug. ) Little knowledge of assembler instructions and you're set.

But anywho.

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Who am i? Anybody?

Exactly:)

[donl1150]

Well, back again......still no answer to the problem.. Would like to get to the bottom of it though. Have reformatted again....still the same issue.

[Ion Silverbolt]

It must be something silly that's keeping that program from working. Since all the normal routes have been used up. Maybe even a dirty or scratched CD. Try cleaning the CD with some non-abrasive cleaner and see if that helps. If you can borrow another CD of the same program, try installing with it. That might help too.

Other than that, kernel32 errors can also be caused by memory. I doubt that's the case unless the program happens to access a certain register that you normally never use.

If the numbers on that error are the same, it could be bad memory. Try the Goldmemory utility in our utilities section. It's a nice DOS based memory tester.

[Null Actor]

HA! You people are all wrong!

donl1150: Do you have an old K6? Say, a k6-200? I'm betting you do, and I'm here to tell you that your problem is most likely processor heat!

You need to either underclock your processor (try one speed grade), or just go out and buy another processor. You can probably find a replacement (faster) chip for 40 or 50$, maybe even less.

But try underclocking first.

[donl1150]

Nova,

Here are the specs on the processor......but it happens whetherI boot up cold in the morning or leave the dam thing on for days.

Brand/Model AMD K6-2 with MultiMedia Extensions
Nominal Clock Speed 500 MHz
Measured Clock Speed 500 MHz
External Clock Speed 100 MHz
CPUID Information 0x058C 0x8021BF
CPU Load 0%
Level 1 Cache 64 KB
Level 2 Cache 512 KB
Speed Rating 1160 (118%)


How do I go about underclocking? I assume in the bios maybe?

don

[Null Actor]

Hmmm... nevermind. Not likely the problem on a K6 2. I thought you had an old K6.

invalid page faults are usually a sign of either processor overheating, or some bad ram.

[Ion Silverbolt]

That does remind me, you should try updating you chipset drivers. You either have a VIA, ALi, or SiS chipset.

www.viatech.com (http://www.viatech.com) VIA
www.acerlabs.com (http://www.acerlabs.com) ALi
www.sis.com.tw (http://www.sis.com.tw) SiS

Some chipset updates improve PCI handling and graphics issues. It's a long shot but worth a try,

[ April 07, 2001: Message edited by: Ion Silverbolt ]

[donl1150]

Ion,

How do I determine what chipset I have?

[Ion Silverbolt]

Well if you have onbaord video, i'd bet the farm it's a SiS chipset. The chipset should be listed in the motherboard manual. If it's not Sis, then it's probably ALi. Compaq I don't think used VIA chipset for their socket 7 systems.

If you don't have that handy, it should be written on a small processor looking chip on the motherboard. (Either VIA ALI or SIS)

[donl1150]

It is a sis chip. Updated latest drivers......Still the same problem. Thanks for the thought.....any other ideas?

don

[Ion Silverbolt]

I'd say a bad CD or part of your memory has gone bad. An address maybe that program accesses. The memory being bad isn't likely. A bad CD is probably more likely. You might even try cleaning it good and then reinstalling to see if that helps.

I don't think underclocking will help either. Since it used to work ok without doing so.

To check your memory, try the goldmemory utility in our utilities section. Another long shot but the possibilities are running out. you might check with the tech support website for quicken. I was there when you first got the error and didn't see any specific fixes for that error. You never know, a call to their tech support might get them to send you a new CD.

[ April 09, 2001: Message edited by: Ion Silverbolt ]

[donl1150]

UNBELIEVABLE........

After talking with Intuit techs, they tell me it is a shared file issue. Since I reinstalled TurboTax FIRST after the crash, the Quicken files don't recognize the needed shared files. Had I installed Quicken first, it would have been ok.

Merely delete the Intuit folder, reinstall Quicken, then the shared files are accessible by both.

Told the guy he has to put this simple fix on their website. He agreed.

Good luck.

Thanks for all the tips.

don

[Canis Lupus]

Ahhhhh, you didn't mention that you reinstalled Turbo Tax before Quicken, lol ... no wonder :p

Oh well, glad you had it working :)

[Ion Silverbolt]

They should hire Nova so they can have their software made by a real programmer. :)

I don't think he would do well in that field though. I can just see the help FAQ...Install this first or else you're Stupid bastard!..hehe

Anyways i'm glad you got it working. At least you got some real tech support from them. Some places are terrible at it. And it's kind of hard for us to find software specific problems since it's their fault. :)

[Null Actor]

The day you catch me programming business or productivity software is the day after I get a LOBOTOMY!

GAMES 4 EVER!

[Ion Silverbolt]

LOL