We hate these companies tech support and heres why.

Ok so post about your worst tech support experiences.
My worst is with Netgear I'm on the edge. I email there tech support at support@netgear.com and they not only never respond but when I did get a response it was like an ad.






Of course the only unflawed tech support I no of is right here. OTS.

Lets see...I would say...accually I never had a bad experience with tech support.

Oh wait I remember one, I asked my teacher where to get my homework online...he gave me a absolutly blank website.

lol I hav'nt even tried to do that

right now im about to murder everyone at verizon online dsl....after waiting thirty days for my service ready date i finally get conformation my dsl signal has been activated and my phone line goes down...no dial tone. two days later,3 hours on hold, 2 hours talking to recordings and 6 call later my phone is back up. but never fear the dsl signal is not there!!!!after searching for support online and getting no where i make 3 more calls to recordings before finally getting an operator who only tells me a new service ready date 3 days later. here we are three days later still with no signel so i a gain go through the whole recording bs and where do i stand. with yet another service ticket id # and no dsl.....38 days in and nothing.at mind you every service order was opened...assigned... and shown completed within 2 hours of the complaint with zero results on my end. sombody must be asleep over there. as per my last conversation with cust. service i was told the network was never activated at the server. i recived three call conformations and 4 e-mails stating service was ready over 3 days, every time spending 2hours troubleshooting my system thinking it was my equipment. to sum it all up f@#$ verizon online dsl!!!!!!!

Dang I always knew there was something up over there....they screwed up my cell phone bill 4 times.

I'm sorry, but I will never buy from dell and I don't recommend anybody I ever meet to buy from Dell. I have spent the last 27 hours of my life fighting with dell, (all over seas) about my Insprion notebook, which had a bad motherboard. It has taken 9 months for them to repair this problem, sent my computer to their support center twice, I have been hung up on 4 times, and transfered to the wrong department 17 times. I have been told that I would be called back by a manager 3 times and never received a call. I have called the Dell headquarters 4 times, who will not come to any solution and just keep making up excuses. I had to explain to the Dell person (who was definetely not named "Ann") the different types of ram. Everytime I talk to somebody, I am told to talk to another department (half of which, don't even exist) I have honestly never had a worse technical support experience in my life. (and yes, if it wasn't a notebook computer, I would have built it.) So, my solution was to report them to the better business bureau and tell every person I meet not to by a Dell.

Sorry, I got a little carried away, but that's my experience.... (in the last 2 weeks.)

WOW my dell is a piece of junk but I've never had a problem like that I'm glad I've never HAD to call there tech support.

yes, you're lucky.

Worst Hardware: Either Linksys or Exabyte

Linksys takes me 3 hours just to return a bad router(which there are alot of) I mean really...3 hours of talking to someone in INDIA who is READING A SCRIPT! When I'm here in AMERICA and I'm PROFFESIONAL TECH SUPPORT! They can't just take my word that it won't reboot and it smells like burning electionics despite my training and experience...no..they won't be happy until I delete my cookies..WTF! COOKIES DO NOT EFFECT BURNING! IF YOU COULD STOP THINGS BURNING BE DELETING COOKIES WHY DO WE HAVE FIRE DEPARTMENTS? WHY NOT JUST MOBILE TECH SUPPORT TO DELETE YOUR COOKIES WHEN YOUR HOUSE CATCHES ON FIRE!


Exabyte I would call and sit on hold for 2+ hours at a time, 4 hours a day, 5 days a week, 2 weeks. Just to RMA 1 bad tape drive. I finally got them to call me when I wrote a 3 page email to their Public Relations department.

Worst ISP: AOL, I contact a tech about a technical question, they try and sell me AOL then say they can't help me. WTF! TECH SUPPORT IS FOR TECHNICAL QUESTIONS!



Best Hardware: Panasonic Toughbook Support without a doubt. I call, give seriel, explain problem, they send me a box with everything I need to mail it back. Its sweet. Really.
Best ISP: MyVine was awesome. I got on their live tech chat, asked if their blocking outgoing mail from other ISPs through their connections, they gave me everthing I needed. It was sweet.

that's odd because linksys is owned by cisco. I'd hope their customer support would be semi okay.

Ya me too

I have never really had a negative TS experience, but I did have one really good one. Called Asus once about my K8V-Deluxe not installing any OS and I had no wait. I was immdiately connected to a twenty something guy who completely knew what he was talking about. When he didnt know, after trying a few quick things, he turned to his manager and asked him.

Nevertheless I learned quite a bit from the call, and loved sharing information with the guy. It was just plain fun. Could not get my mobo working though. And yes, he admitted it when he was finally out of ideas, and immediately sent me to the RMA department.

yeah other bad places I've had to deal with are Interland. I recently had to e-mail a company and they said if we sent it in they would preform "reperations" and send it back to us.