Comcast Tech Support Sux0rs.

Comcast supported used to rock.
Now ever since they moved away from @home, its sucked big time. The people there don't know what the hell there talking about, and those that DO know, are extremely hard to understand.

Example.

Last night, I removed a few hings from my computer, mainly 2 dialup adapters that were on my computer because I installed virtual private networking for some reason. Anyway, my service stopped working after I rebooted, so, I figured no boggy, i'll calle them and ask them to fix it. So after about 30 minutes navigateing through a voice machine thing, I finally got support. It was a lady, who obviously had no idea what she was talking about. She started saying my network card was incompatible. She finally pissed me off so bad I asked to speak to somone who knew what they were talking about.

I get this japanese, or similar accent sounding man, he knew what the problem was, but I could barely understand him, I'm not sure weather itwas hi accent, or my phone, or what. After haveing him repeat what he was saying about 100 or so times, I finally realized what he was trying to say, I neeeded to reboot my modem because they were haveing some network problems. So, this while process woulnd up taking about 2 hours, to diagnose something that should take 5 minutes to find, and 30 seconds to fix.

My connection once again works, but, if your looking into a cable connection, and you want descent tech support, avoid comcast.

tell me about it...since they left the @home service i did an install and wanted to know which disk i should use the origional or the new transition disk...well i spoke to about 4 different people until finally i got the right answer

I hear you guys, I'm also a Comcast broadband user. Recently, there was a problem with cable wiring to my modem and I called tech support since I was unable to get a cable signal. They were never able to get anywhere near the point where my problem could be solved. They basically just asked what lights are on in the modem and other useless stuff.

After a week on 28.8 off my precious cable, they sent a guy out who fixed it simply be switching a cable and adding some splitters in the other room.

I still have a problem that lies un-solved. My second computer can't connect. I also noticed when I change the idetification on the computer that wrosk to the computer that dosemt, the IP is still the same. very strange...

Anyone haveing similat problems?

BTW, the computer that works still wroks when I change the ident. The computer that doesn't work still doesn't work when I change the ident to the one that does work.

The two computers network settings are EXACTLY alike, minus the identification.

Originally posted by Darky!
Comcast supported used to rock.
Now ever since they moved away from @home, its sucked big time.

Hell no. Comcasts' tech support ALWAYS SUCKED. Thats a BIG factor of why I dropped my service.
The thing never worked right,
It was down a lot,
WHATEVER YOUR PROBLEM WAS THEY WOULD BE SNIPPY, RUDE AND MANIPULATE YOU UNTIL YOU WERE FORCED TO HAVE AN EXTREMELY EXPENSIVE TECH SENT OVER.
I was so mad I was at the brink of cussing out the snob that was too hard headed to understand that the modem went into a deep coma from a nearby lightning bolt. She just kept rambling on about my TCP/IP settings even though there were obvious traces of a surge about the modem's performance...

Krikee.. just HEARING @Home gets me all worked up!

They already had to send Comcast tech guys out twice in the last two months because of my service going down. First, there was some wiring problem and the second time, my modem died. The phone support wasn't able to troubleshoot with me at all - they kept transferring me to other levels and then the call is dropped, typically. So I have to start all over again.

Altron, that must be for your area. In my area, I had few problems, and it only went down maybe once a month.

I've been tech support for Comcast now for a whopping 7 days...
All I can say is wow, my average call lasts about 5 minutes, and except for two people who we actually had to roll trucks to (they'll be there tomorrow) all the folks I helped today weren't having any problems by the time we got off the phone...

I think these are probably just isolated incidents, but then again, Comcast is moving to a more 'in house' approach to tech support whereas before most of the installs and support was contracted out.

Anyway, if you ever have problems with your cable internet, and the tech doesn't seem to have any idea at all, just ask to speak to a senior, if you insist they'll transfer you to the internal help desk...

Originally Posted by rjordan

I've been tech support for Comcast now for a whopping 7 days...
All I can say is wow, my average call lasts about 5 minutes, and except for two people who we actually had to roll trucks to (they'll be there tomorrow) all the folks I helped today weren't having any problems by the time we got off the phone...

I think these are probably just isolated incidents, but then again, Comcast is moving to a more 'in house' approach to tech support whereas before most of the installs and support was contracted out.

Anyway, if you ever have problems with your cable internet, and the tech doesn't seem to have any idea at all, just ask to speak to a senior, if you insist they'll transfer you to the internal help desk...

Dude... you're reading and replying to posts from the beginning of 2002.

I hate to say it, but if that's the level of attention paid to things by Comcast techs, I don't have much confidence that things are improving.