Symantec acknowledges that renewing its antivirus protection is unusually tough, but a fix is in the works.
Seems some people think this is a ploy to force people to upgrade rather than update. Symantec claims it's just a problem in the system and they're working on it. I don't believe Symantec would do this intentionally they are a reputable company. After all if you can't trust your anti-virus software company, who can you trust.
It's a rare company that turns away customers, but Symantec's subscription renewal service for Norton AntiVirus appears to be doing just that to some users--albeit unintentionally. "It seems that Symantec no longer needs customers or their money," says Bob Hampel, of San Antonio, Texas. "I've been trying for three days now to give them money for a subscription update, but I can't give it away."
Worse, some customers charge that Symantec is nixing their attempts to renew virus definition subscriptions in order to force them to buy a new, complete copy of the software instead. Symantec executives say they're neither turning away customers nor forcing them to upgrade. They cite a surge in subscriptions and a resulting network upgrade as the source of the problems--and say the situation will be corrected soon.
The Article
here
Source: PC World
