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Old 05-21-2008, 06:38 PM   #1 (permalink)

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Join Date: May 2008
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someone please help!!!!!

i have a gmail acct....i do not remember my password.....also i have a new secondary email address so the email adddress Gmail had on file no longer exist....therefore i can't sign on to change my email or to reset my password....due to having to get a new secondary email address i forwarded everything of importance that i didn't want to lose to my gmail acct thinking i would be able to retrieve it later....that's so not the case...ive tried to call google/gmail which was a waste of time....there is no way to contact them directly.....if someone could please give me ideas or contact numbers...anything will help...i REALLY need to get into my gmail acct




thanks
DG
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Old 05-21-2008, 07:23 PM   #2 (permalink)

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Re: someone please help!!!!!

this should do it: http://www.google.com/intl/en/contact/index.html

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Old 05-22-2008, 12:55 PM   #3 (permalink)

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Re: someone please help!!!!!

thank u so much...i will most definately try it and let u knw if it works...
have a good day
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Old 05-22-2008, 03:32 PM   #4 (permalink)

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Re: someone please help!!!!!

ok so that did not help me at all..they emailed me like a random "form" email that had nothing to do with my complaint...i'm really frustrated by this...you would think a company that huge would have better one on one tech support..thanks again for your help...it was worth a try...:-)
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Old 05-22-2008, 03:56 PM   #5 (permalink)

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Re: someone please help!!!!!

https://www.google.com/accounts/ForgotPasswd?fpOnly=1

Dur.

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Old 05-22-2008, 06:32 PM   #6 (permalink)

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Re: someone please help!!!!!

i see that you didn't really read my complaint......it will not help me to go to that link because my secondary email address no longer exist so when you go to that link they reset the password and send the new one to your secondary email address....i can't change my secondary address because you have to login to do that.....as i stated before it really makes no sense that a company that big doesn't have better one on one tech support
thank you for your suggestion though
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Old 05-22-2008, 08:31 PM   #7 (permalink)

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Re: someone please help!!!!!

Just type in your username, it'll ask you for the answer to yer secret question.

EDIT:

Just so you know, I was talking about typing it in at

https://www.google.com/accounts/ForgotPasswd?fpOnly=1

Quote:
If you are a Gmail user, please enter your Gmail username.
Right on the top of the page.

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Old 05-22-2008, 08:56 PM   #8 (permalink)

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Re: someone please help!!!!!

Well the only problem with that is....I don't remember the answer 2 the question either....no I don't have amnesia lol....but I've had my acct 4 some time I just didn't use it that often....when I changed my old email address I forwarded everything to gmail....then realized I didn't remember much beside my username....
So that's my tragic little tale...
Thank u 4 your suggestion also...
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Old 05-23-2008, 02:36 AM   #9 (permalink)

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Re: someone please help!!!!!

Your secondary email address is not required. You reset the password after you answer the secret question. Use that password to login to your account.

If you can't remember your secret question, you're straight up boned.

Get someone to reinvite you to gmail and create a new account.

-----------------------------
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Old 05-23-2008, 04:07 AM   #10 (permalink)

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Re: someone please help!!!!!

Actually you don't need an invitation anymore nowadays, you can just click on "Sign up for Gmail" and you can create an account.



But yeah like Gunslinger said, if you can't remember your secret question then I don't think there's anything you can do...
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Old 05-26-2008, 09:06 AM   #11 (permalink)

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Re: someone please help!!!!!

Thanks 2 Gunslinger ȘNd Radiator....I guess I'm out of luck then....thanks 4 your suggestions...
Once again I hve 2 say I'm truly disappointed in Google/Gmail for their lack of consideration ȘNd tech support.....
DG
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Old 05-26-2008, 09:11 AM   #12 (permalink)

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Re: someone please help!!!!!

If only Google came with a feature that magically made you remember the answer to your secret question.

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Old 05-26-2008, 09:13 AM   #13 (permalink)

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Re: someone please help!!!!!

Quote:
Originally Posted by Gunslinger View Post
If only Google came with a feature that magically made you remember the answer to your secret question.
You jest now.... just you wait.




Dear DiamondGirl,

for the future if you find you are having a lot of trouble remembering passwords when you use multiple passwords for things, just make a little text file or even write it down on a sheet of paper and slip it somewhere in your bedroom - unmarked no one's gonna know what the hell it means

-----------------------------
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ADA: I am picking up four enemies on radar.
Dingo: They're just a bunch of babby cats, ignore them.
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Old 06-03-2008, 10:12 PM   #14 (permalink)

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Re: someone please help!!!!!

Gunslinger thank u 4 making me laugh @ this situation I've gotten myself in2....:-)
AltronHGX I'm waaaay ahead of u I've learned my lesson the hard way thank u...:-)
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