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Darn Powersupply!!
(Click here to view the original thread with full colors/images)
Posted by: Darky!
Ok, heres a problem.
I've built my super nice AMD T-Bird system (And just to rub it in everyones face, the T-Bird has an AXIA core, hehehe), and the case i ordered, came with a different powersupply then what the website I ordered from ( www.pchertz.com ), said it did.
There would be no problem with this, exept I was SUPPOSED to get an 402x or 403x powersupply (can't rember, so sue me, im lazy) certified by AMD, and they gave me a 412x certified for P4's by some company i've never even heard of.
phhertz.com refuses to refund my money, because they don't monitor the powersupplys in the cases.
Antec, the people who make the case and powersupply, refuse to refund my money, simply because i've sent them atleast a dozen E-Mails, but i've yet to get a reply, and its been over 2 weeks now.
So, I finally broke down and sent AMD an email, heres the E-Mail and reply:
Email I sent:
Dear AMD,
I recently decided to build an amd Tbird system. I ordered all the components and all was well, makeing sure i ordered all AMD compatible components. However, upon recieving the Case & power supply, i noticed that they sent me the right case, but wrong powersupply. The retailer I ordered the Case from would not replace the powersupply, stateing that they did not monitor what powersupplys antec puts in there cases. And i haven't been able to contact Antec lately. Your website states that the Antec 403x powersupply is AMD certified for an Tbird 1.33ghz. But the powersupply i recieced was a 412x, certified for Pentium 4 Processors, both at 400watt pwersupplys, although im a little paranoid about the certified thing. How much of an effect will this have on my systems preformance?
Email i recieved:
Hello,
Thank you for contacting AMD's Technical Service Center.
Make sure that on your power supply you meet at least the following requirements:
+5V = 25A
3.3V = 14A
+12V = 8A
Hope this helps,
Best Regards,
Tony .
AMD Technical Service Center
----------------------------------
Ok, Heres the real reason for this post.
I need these:
+5V = 25A
3.3V = 14A
+12V = 8A
I HAVE these:
+5V = 40A
3.3V = 28A
+12V = 18A
Ok, great, i MEAT the requirements, but, am i supposed to have EXACTLY the requirements that dude named tony sent me, or is bigger then that better?
the numbers i found were on the side of the powersupply, and they said max output, or some crap like that.
BTW, i just got unlazyy i guess, the company that certified it for p$'s is CTW or soemthing, lesast thats what it says ont he sticker.
P.S.) This is my longest post yet, i plan on beating it someday
Please pardon my mispellings and such, as i was in great pain when ityped this, due to the lack of a re-fill on my prescription painkiller, for my back 
Posted by: Spider
hmm . . . you can try changing the power voltages to meet what the AMD dude said in the system BIOS
Posted by: Chako
I think your all right. I just built myself a thunderbird 1.2G (with Axia core, although I never overclock). I bought a cheap midtower case with 300W power supply for $59 Canadian. Nice case but the power supply gave me some worries for it does look cheap. I went to AMDs web site and looked at the recommended power supplies and was going to buy one, until I saw that they recommended cases, memory, cpu/heatsinks. Now I can see cpu/heatsinks but memory and computer cases…Bahhhh. I tried my cheap 300W and have had no problems with it (I did test it for correct voltage first though). Asus probe monitors my Voltage and this cheap power supply is mostly right on the money.
Posted by: Null Actor
Darky, just reply to the AMD guy and ask. I'm sure he knows. And then post the answer here so we know 
But what i'm wondering about, is the fact that P4s have different motherboard power connectors than standard ATX don't they? Doesn't that meant hat your powersupply won't plug in to your motherboard at all?
As for the case, if it isn't what you want, then return it.
Posted by: Darky!
The powersupply has 2 sets of power connectors, one fits, the other is some wacky looking one...
I fits fine, i guess i'll replay to that AMD guy and ask... or better yet, maybe send him here so i can't have to copy and past all that hehe =)
Posted by: Darky!
NM, one power connector, the other one was just a little white one, don't think that could hold the power going to the mobo, andway, where do i get this "ASUS" probe? I really don't wanna fok my computer over just because the power was wrong and i fried everything on startup... to damn much moey to do it again
Posted by: Null Actor
Definitely ask the AMD guy before trying. If it's the wrong power supply, then kiss most of your hardware goodbye.
Posted by: Chako
Woah…missed the P4 power supply bit in my first readings. Well, lets see….Intel added additional power lines for 12 volt and 3.3 volt lines to the motherboard for their P4s. Ok that little square connector is an ATX 12V (2x2 4 pin) line added because P4s consume lots of juice and the regular ATX power connectors were not capable of providing enough juice on their own. Did you know PC Power and Cooling sells a converter cable that draws off a 12 volt line from a drive connector (in-case you bought a P4 motherboard and not the right power supply). Well that tells you that your P4 power supply should be ok with your Thunderbird. You just can’t use the ATX 12V square connector. Your power supply might also have a 1x6 6 pin connector used on Intel 850 motherboards. You won't need that one also. Everything else should be ok. Just in case though, email AMD to see if it is ok. There should be no problem for there are standards in power supplies…such as 12V 3.3V, 5V etc..
Asus probe is a monitoring program that comes with Asus motherboards. Not sure how accurate it is but it gives you cpu temp, fan speeds, voltages, etc…
I just found some info you may want to read....
Here
I based the above on this info....
Here
I love this edit feature...I looked into your power supply a little further and found this...
Here
Posted by: Darky!
I see, ok, comes with ASUS motherboards. I wouldn't know because the CD that came with my mobo hasn't been opened yet =)
Anyway, i replied to that AMD guy this morning, probably won't get a reply for a few days though, sol, when i finally get the rreply, I'll post it here.
In the meantime, i built a p3 900mhz for my cousin, i didn't actually "build" it since i bought one of those deals from tiger firect, you know, mobo, chip, video card, sound card, case, and the works...
Well, i assembled it just as the book said to, and I've double checked it twice mind you, even before i tried to start it up. However instead of it booting up like a good little machine, nothing happens when i hit the power button. The power turns on, but i get a blank screen, and no clicking stuff or anything like youd expect from the hard drive. Just a blank screen, with a yellow light on my multisync monitor, wich means no video.
At this point, i started to think it might be some jumpers, so i double checked those, i made sure i put the ramm in DIMM 1 and DIMM 2 not 2 and 3, made sure the IDE cables, power cables, and everything else were alright, im pretty confident i didn't put the chip in wrong, since it would only go in one way, and I've even made sure that all the IDE cards are plugged in all the way, and that the AGP card was to.
Any ideas what i screwed up on this system?
Posted by: TotalRecall
 Quote:
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NM, one power connector, the other one was just a little white one, don't think that could hold the power going to the mobo, andway, where do i get this "ASUS" probe? I really don't wanna fok my computer over just because the power was wrong and i fried everything on startup... to damn much moey to do it again
|
Ok, first, there is a program called Motherboard Monitor which does basically the same thing as the Asus Probe. (I have them both, and prefer the Motherboard Monitor.) It will monitor voltages & temperatures with most motherboards. You can check that out here.
On your friends system, are there any beep codes when it's powered up?
Posted by: Chako
Hmmm…not familiar with these Tiger kits. Did you format the HD’s and install the OS? Can you see and get into the Bios? Make sure you set the proper jumpers on the HD to master.
Where you ever able to get into the Bios to set your CPU frequency? Did you make a mistake or something....if you saved something out of the parameter of the Bios...you may have to clear CMOS (which entails closing a jumper..or if your a lucky ASUS motherboard owner...using a screwdriver to close a circuit on 2 solder pins on the motherboard designed for this purpose)
Kind of hard to figure out what went wrong…can you supply more info?
Posted by: Darky!
Well chacko, i can't very well do that if nothing happens when i turn t on other then the powersuplly coming on can i? no boot no nothing...
As for tr, no beep codes. i just went over the jumpers again, nothing wrong there. im begining to think its just a faulty mobo r chip...
Posted by: Kdr Kane
Darky,
****************
On your first computer:
The power requirements that the AMD guy sent to you were well below those available by your power supply. So I think you're going to be alright with it. I don't think the AMD guy is ever going to tell you that it's ok. Simply because of liability issues. If you are never going to use a P4 system, I would recommend returning that case to the vendor. Buy another case somewhere else. And after the response you got from the case manufacturer, I would stay away from them, too.
****************
On the second computer:
You need to be careful now. Since it sounds like either your power supply is bad or something is shorted. Be sure to power down between each step listed below.
Pull everything out of the motherboard. Power it up with only the CPU and power supply connected. Don't use RAM yet. You should get the beep codes from the speaker because you don't have video or RAM.
If that works, then you know your board, CPU and power supply are working. So then you power down, install a little RAM and attach the video card and monitor. Look for the boot screen from the BIOS. Install all of your RAM and test it. Next, connect your drives one at a time, while powering down between each hookup. If any of the items gives you trouble, you've isolated the error.
Posted by: Darky!
You wanted yo know what the AMD guy would say? here you go, all copied and pasted, the entire email...
Yes, my name is Brandon, last initial is M, gotta problem with it?
Hello,
Thank you for contacting AMD's Technical Service Center.
The email I have sent you states the minum requirements for the power supply. The more the better.
Best Regards,
Tony .
AMD Technical Service Center
-----Original Message-----
To: hw.support@caexmtap.amd.com
Date: Sat, 23 Jun 2001 12:14:50 -0500
From: Darky! <darknessbot@home.com>
Subject: Re: Power supply {ID:7039160}
In a previous E-Mail, i was told the power requirements for tmy problem,
now, the only problem i ind with this email, is that it does not state
whether or not i need EXACTLY those numbers, or if i have a larger number on
my powersupply is it ok?
If you on't feel like readign through this email, then you can look at my
extremely lengthy post wich describes the problem in full, at
http://www.opentechsupport.net/foru...=&threadid=1625 .
although the problem is also described in full in the first email i sent,
wich is at the bottom of this email.
Thanks,
Brandon M
----- Original Message
-----
From: <hw.support@amd.com>
To: "Darky!" <darknessbot@home.com>
Sent: Monday, June 11, 2001 6:24 PM
Subject: Re: Power supply {ID:7039160}
> Hello,
>
> Thank you for contacting AMD's Technical Service Center.
>
> Make sure that on your power supply you meet at least the following
requirements:
> +5V = 25A
> 3.3V = 14A
> +12V = 8A
>
> Hope this helps,
>
> Best Regards,
> Tony .
> AMD Technical Service Center
>
> -----Original Message-----
> To: hw.support@caexmtap.amd.com
> Date: Thu, 7 Jun 2001 13:04:31 -0500
> From: Darky! <darknessbot@home.com>
> Subject: Power supply
>
> Dear AMD,
> I recently decided to build an amd Tbird system. I ordered
> all the components and all was well, makeing sure i ordered all AMD
> compatible components. However, upon recieving the Case & power supply,
> i noticed that they sent me the right case, but wrong powersupply. The
> retailer I ordered the Case from would not replace the powersupply,
> stateing that they did not monitor what
powersupplys antec puts in there
> cases. And i haven't been able to contact Antec lately. Your website
> states that the Antec 403x powersupply is AMD certified for an Tbird
> 1.33ghz. But the powersu
> pply i recieced was a 412x, certified for
> Pentium 4 Processors, both at 400watt pwersupplys, although im a little
> paranoid about the certified thing. How much of an effect will this have
> on my systems preformance?
>
>
> Thanks,
>
> Brandon M
>
>
Posted by: Kdr Kane
The AMD guy is stating that the power available from your power supply is more than ample. He won't go so far as to say that it will work. Liability issues again. Really, it should work.
But, I would see about getting that vendor to give you what you ordered. You didn't ask for a P4 P/S.
Posted by: Chako
The P4 power supply will work no problem with your system. However, since it is brand new, I would return it for the one you wanted in the first place. If you do decide to keep this one...it will work as advertised.
Listen to Kdr Kane, it is the same advise I was going to give you.
Posted by: Darky!
I know, but thats ok, only 50$... and this morning new powersuplly came, the right one. welp, i just got done installing the procssor, and now im thinking about fileing a lawsuit or soemthing against ASUS. My chip, fried, like a b!tch to. I'll post a pic here of what happened, anyway, the mobo book was wrong, "Make sure these jumpers are in proper order for jumper free serrings" oh... yeah, they were in order, but some how or another, they were exactly by the book, but it was puting out MAX power to the chip, and fried it. after about 2 hours of troubleshooting, i finally pulled the chip off, and low aand behold, a nice brown spot on the bottom, right below the chip thing ontop
Don't know is i can get a refund or some crap, but it pisses me off, i pay 250$ for a chip, and it frys... ot sure if mobo is still good, but the video, sound ram, everything else is good tested it with my microprobe...
anyway, time to start looking for the digital camera and wiping the thermal greeze off from under my figernails... until sometime tomorrow, adios.
P.S.) if your wondering, i've reverted back to a barebone celeron 500 i had lying around, that i was planning on useing for spair parts...
I hate eggs...
Posted by: Chako
Ouch! what Asus motherboard you using? If they made an error in the docs, then I would think you have good legal grounds..I would bring back the chip and motherboard to whoever you bought it off of and ask for another, and contact Asus.
Posted by: Darky!
was useing ASUS a7m266.
Posted by: Fred
What is a AXIA core?
"face, the T-Bird has an AXIA core, hehehe"
Posted by: Canis Lupus
Axia core T-Birds are very overclockable...
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