|
|
 |
|
|
Pages: 1
Dumbest support request
(Click here to view the original thread with full colors/images)
Posted by: tkron
Setting the stage:
For 21 years, I worked for the Parts division (repair and replacement truck parts) at Navistar intl. (formally International Harvester).
In 1989, for the first time ever, we provided laptop computers and dial up access to our parts Salesmen and their Managers to pull their individual daily and monthly sales reports, and their dealers sales history reports (called the marketing reports).
I provided 7/24 phone support for 63 people in the U.S. and Canada.
First thing I learned was that half of them could not key in their 6-8 character passwords (regular English words) in the allowed 16 seconds. So I set up a "script" file that asked them three question (1. local access phone number. 2. the current password. 3. what reports they wanted (daily, monthly, or marketing reports). Once the three questions were answered the script dialed out, logged on, pulled the requested reports, logged out, and printed the reports.
---- remember all suport was provided over the phone...
My two favorite problems were as follows:
1. One of the managers called up and said... "I cannot get my reports because my password has a "C" in it and there is no "C" on the keyboard. The funny thing was the managers last name started with the letter "C". :
2. One of the salesmen called and said that his reports were not printing. Everything was working fine but his reports never printed. After checking many things, his local access to our system, how his computer and printer were set up, printing test pages. I had called him back, and he said "Oh,by the way, I just discovered that my son unplugged the modem phone line from the wall jack, could this be the cause of my problem." 
Posted by: redwench
oh dear god
well, if it was around 89, i suppose those werent the idiotic questions they would be now.
Posted by: tkron
Yes, but it does show you that the manager had NEVER typed his name on a typerwriter, thank goodness he had a secretary.
Posted by: Wargasm
i added a few comments at the same topic at http://www.the-group.org/ubb/Forum2/HTML/001531.html
i like this topic will write down a few more 
all are true and not made up or so
Posted by: Chako
Scary Wargy (just finished reading your postings at your site)...Not sure how you handle all that high IQ stuff without getting your .50 Cal peace keeper....
Posted by: Shalome
I just closed a Remedy ticket with the following worklog:
-----------------------------------------
Saturday, July 28, 2001 3:49:29 PM
User states that overhead projectors (BARCO's) are not functioning in the MCC. They were working fine and then went out all of a sudden.
Tuesday, July 31, 2001 10:22:59 AM
BARCO's are working fine at last check. Reminded user of the power failure in that building that occurred Saturday afternoon.
Tech Status changed to Fixed
Workcenter Status changed to Approved
-----------------------------------------
You gotta love it.
-Shalome
Posted by: Swilo
 Quote:
< Chireme> hey, how do you fix the lock-up problem caused by nvidia cards?
< Reaver{BOT}> hmm...I reformatted and it was fixed =)
< Chireme> reformatting eh?
< Chireme> which website, blizzard or nvidia?
< Reaver{BOT}> not saying it's a perfect fix, it's only been 2 weeks
< Chireme> which website has the correct reformatter?
|
Posted by: RavenStorm
.
Posted by: Bishop
that sounds and looks a lot like two idiot kids today trying to figure out how to run doom in dos.
hard to believe anyone back then with the ability to get a computer (or a job that required knowledge of using them) couldn't understand the basics.
I can understand sheer stupidity taking ahold in some cases (the modem instance) but at least that guy knew wtf he was doing ON the machine, just too incompotent to realize HOW it worked.
Posted by: Shalome
Overheard in the office the other day (remember, I'm working with the military):
"Yeah, that's probably an India-Delta-10-Tango error, on the user end."
"India-Delta-10-Tango error?"
"Yeah, just write it down in the log."
Written in the log: "Probably an ID10T error on user end..."
Hee hee hee.
-Shalome
And yes, the person who said India-Delta-10-Tango error WAS cracking a joke.
Posted by: Chako
That is a good one...I have to remember that one hehe
Posted by: Wargasm
when a user/customer installs a video card
http://www.the-group.org/ubb/Forum2/HTML/001531.html
screenshot if for real btw hehe i laughed my assoff
|
|
|
|
|
