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Alienware Extracts 15% Penalty
(Click here to view the original thread with full colors/images)
Posted by: mayoryan
Wait to buy 16" Area-51 Laptop. Let the bugs get worked out!
Just received new Area-51 16" laptop. Monitor working poorly, sound system bad, LAN performance horrible.
Turns out drivers are the fault, but Utilities CD doesn't include updated drivers. Tech. support and Cust. support horrible.
I want out of this mess, but will face a 15% PENALTY by paying for quality and not getting it. Can anyone afford to take a chance with a $4,000 computer?
BEWARE
Posted by: redwench
you face a 15% penalty for "buyer's remorse" returns, which is standard. you do not get a penalty for returning defective merchandise, although you may have to try repairing it first, depending on the contract.
Posted by: mayoryan
Spent five hours on-line downloading driver updates through a LAN system running itself on an inappropriate driver. How much is effort is enough to qualify for a full refund?
Posted by: redwench
youd need to read your purchase contract. generally, you have to send /deliver it for repair/replacement at least once.
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