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Need Juno Help with Netsky Virus
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Posted by: genebette
Here's my problem, when logging onto Juno and attempting to fetch my mail, I receive a pop up window saying that "Alert, Found Virus". Virus is w32.netsky.P@mm!enc. Norton says this virus is affecting program located here: progfiles/juno/user0000/get/jw27gtgh.mb
I run the virus check using Norton and there's nothing found. Sometimes I can check my email and sometimes I can't. Anybody know what could be the problem?
Thanks in advance for your help,
Gene
Posted by: slugo3
If you have the latest definitions and you run a scan and nothings found then you probably dont have it. norton will recognize files in its own quarantine as viruses during a scan and if it cant delete a file for some reason it will keep reporting it but do nothing. Try running a different scan like http://www.pandasoftware.com/active...n_principal.htm or http://vil.nai.com/vil/stinger/ . have you tried deleting that file manually?
Posted by: uh...ok
On the same note, you can clear out your Norton's quarantine via the control panel... if the case is that the file is indeed under quarantine.
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