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PC Problem
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Posted by: Mr.Blackwell
I have a friend who has a Dell computer and having problem when they're online.They can't seem to get on alot of site or check their email but when they're offline they have no problem.Any suggestions or ideas on how to fix this problem?Thanks.
Posted by: NegotiatorSmith
How do you browse sites and check your e-mail offline, other than using Internet Explorer's "work offline" feature and things like that?
Posted by: Mr.Blackwell
The problem is they can't go online.They can sign in though.
Posted by: NegotiatorSmith
Does that mean that they can connect to the Internet, but they can't browse webpages and such? Are they able to ping their default gateway (check what it is in ipconfig)?
Posted by: Mr.Blackwell
How do they check that?
Posted by: Ack1027
They check that by going to Start>Run>Type 'cmd'>Type ' IPconfig '
Usually the reason you can't go to certain web pages is because of either.
A) Security that is set by the admin
B) Your internet browser settings
Or
C) I've had Spyware and Adware prevent me from going to certain sites in the past, try to get rid of those.
Edit: Btw, Dell Technical support is pretty good and dependable from what I've heard, tell your friend to give them a call.
Posted by: it_waaznt_me
Try running
Start > Run > Cmd (press enter)
Type this:
Ipconfig /flushdns (press enter)
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