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AOL gone wild
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Posted by: mommacache
A friends PC was acting a little strange, ie when she would right click on My Computer, the AOL connection box would pop up and start to dialup! I thought there might be a virus somewhere so I suggested she run her AV software. HA ..she had none. An hour later I was at her desk and I downloaded Norton AV 2004 and ran the install. Toward the end an AOL window popped up and ran through "checking databases" as far as I could tell (it runs fairly quickly). Then everything locks up. I can't do a soft boot, I must shut the PC down with the on/off button. So now I have a worse problem and a partially installed Norton.
I then decided to uninstall AOL 9.0 with the idea that I could then retry the norton install and after that was done I would reinstall AOL. As soon as I uninstalled AOL things went downhill very quickly. The PC boots as far as the desktop only there is nothing on it. The background is the color of the old desktop, but not a single icon, no mouse pointer, alsolutely nothing.
I then tried SAFE MODE and that works. There are no conflicts shown in device mgr so then I went to msconfig and checked diagnostic startup. That didn't help either. I'm at a loss. I can't uninstall norton because it never really finished installing and doesn't show up in ADD/REMOVE programs. I'm hesitant to just delete the folder because I'm sure there are norton files all over the PC, not just in the folder.
The PC is a clone w/ win98 se, pII 400MHz and 128 MB RAM. I do not know the video or sound card at the moment because the PC is now in my car on its way to my house! I can tell you that they are probably low-mid end and nothing fancy. Is this PC hosed or do you think there is a chance for survival?
Posted by: redwench
you should be able to finish installing norton in safe mode. if you can, do that and scan. also run a scandisk and defrag. oh, yes. disable the dialup on demand, i cant recall if its in internet options or dun. or at least make sure that it has to be manually confirmed.
safe mode works, therefore its a simple icky file or 2. disable everything not needed in the startup file, and download new drivers if needed.
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