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Norton Internet Security/Anti Virus
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Posted by: jtr8151
I recently uninstalled Norton Anti Virus and Internet Security version 2002 and 2003 to install a newer version...So I tryed to uninstall it from add/remove programs...it said it uninstalled and i can't find any files on my computer that has to do w/ norton. So i went to install the newer version and it says "Please complete the last uninstall and then restart your computer...It told me it uninstalled completly the first time. And I know that the Install is good because I used it on a different computer and it worked fine the first time...please help
-Justin
Posted by: redwench
you need to do a full uninstall using the program available on their website.
Posted by: jtr8151
what is this program called and where is it located on their website?
Posted by: jtr8151
Nevermind I just got to many errors and i guess del. to many regestry items so i went ahead and went w/ the simple 'ol reformat thanks though
-Justin
Posted by: Sidey_in
STEP 1)got to this web site and run this file in
ftp.symantec.com/misc/consumer/nis/nis2005XP_reg_removal.reg if you
are using XP or 2000
or
ftp.symantec.com/misc/consumer/nis/nis200598_reg_removal.reg if you
are using Win 98 or ME
STEP 2) got to Start-->Run-->%temp% and remove all the temporary files
STEP 3)editing the registry
a)first make a backup of the registry
b)find this key in the registry
KEY_LOCAL_MACHINE\SOFTWARE\Symantec and delete the symantec folder
c)do the same thing for this key HKEY_CURRENT_USER\Software\Symantec
STEP 4)deleting the symantec folders from the hard drive
a)delete the following folders symantec and norton folders
NOTE: "if you do not see the application data folder got to
folder options and select show hidden files"
for XP2000 c:\documents and settings\all users\application data\symantec
for 98ME c:\windows\all users\application data\symantec
c:\programe files\norton internet ecurity
c:\programe files\symNRTDRV
c:\programe files\norton antivirus
c:\program files\common files\symantec shared
STEP 5) Do a clean boot
Clean boot for WIn XP
a)Start-->run__Msconfig__> General. under general select
"SELECTIVE STARTUP" and uncheck "PROCESS SYSTEM.INI, WIN.INI AND LOAD
STARTUP ITEMS"
got to the "SERVICES" tab and put a check mark next to "HIDE ALL
MICROSOFT SERVICES" and click on "DISABLE ALL" CLICK ON oK AND RESTART
for WIN98
MSCONFIG-->GENERAL-->SELECTIVE STARTUP and uncheck "LOAD
STARTUP GROUP ITEMS" and click on OK and restart
STEP 6)download and run msicuu2.exe utility which can be found in
www.tinyurl.com\42ul9
download and run windows scrip 5.6 for XP/200 www.tinyurl.com\ar31
for win 98/ME www.tinyurl.com\8bhn
restart the comp and you can install NISwithout any problems
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