Open Tech Support - Starcraft Help!

Quote:

{SC315}

Please try the following steps:

1. Make sure you have the latest version of DirectX from
http://www.microsoft.com/directx.

2. Make sure you have the latest drivers for your Video and Sound
cards.
You'll want to check with your computer manufacturer or the Video/Sound
card
manufacturer's website for the current drivers that match the model of
card
you have in your system. A list of manufacturers with contact
information
can be found at
http://www.blizzard.com/support/inf.../vendors.shtml.

3. Before starting the game, make sure there are no other programs
running
in the background except for Explorer & Systray. Press CTRL+ALT+DEL to
see a
list of programs running in the background.

4. Uninstall the game, download and run RegClean from
http://download.cnet.com/downloads/...g=st.dl.10001-1
03-1.lst-7-1.881470, reboot your computer, reinstall the game and then
apply
the patch (if applicable) for the game you are going to play. All of
our
current patches can be found at http://www.blizzard.com/patches.

5. It's also a good idea to run ScanDisk and Disk Defragmenter to
ensure
that your hard drive is operating at optimal performance.

6. Delete the bncache.dat file(s) if one or more exist on your hard
drive.

7. Our games run in 640 x 480 with 256 colors. Try setting your desktop
to
this resolution before starting the game.

8. Make sure all Power Management settings are disabled or turned off.
If
you have a screensaver, set it to "None" before playing the game.

9. Run the System File Checker to scan for damaged or missing files in
Windows by clicking on Start, go to Run and type "sfc" without the
quotes.
Follow the prompts to check the integrity of your files.

10. Make sure your version of Windows has all the latest updates by
checking
http://windowsupdate.microsoft.com.

If you continue to have errors, please attach any .err files in the
StarCraft folder on your hard drive to this email and send them to us
so we
can see what the problem is.

Keep in mind that Starcraft was not originally designed to work with
Windows
2000\ME\XP.

Thanks for writing,

Jason S.
Technical Support
Blizzard Entertainment
http://www.blizzard.com/support
If you respond to this email, please attach all previous messages and
files
relating to this issue.

-----Original Message-----
From: Justin_245@yahoo.com [mailto:Justin_245@yahoo.com]
Sent: Tuesday, October 02, 2001 6:51 PM
To: Online Support
Subject: Starcraft - Reporting Bug

Name: Justin Gaspar
Email: Justin_245@yahoo.com
CPU Model: AMD Athlon
CPU Speed: 1000
System RAM: Other
Video Card: nVidia Geforce2 MX
Sound Card: SB Live! Or Value
Operating System: Windows XP
Internet Provider: Pacbell - DSL
Game: Starcraft
Error Message: Starcraft closes whenever I am playing
----- Problem Description -----

Starcraft closes all of a sudden whenever I am playing in the middle of
game.