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We hate these companies tech support and heres why.
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Posted by: johninc
Ok so post about your worst tech support experiences.
My worst is with Netgear I'm on the edge. I email there tech support at support@netgear.com and they not only never respond but when I did get a response it was like an ad.
Of course the only unflawed tech support I no of is right here. OTS.
Posted by: Whatsthis
Lets see...I would say...accually I never had a bad experience with tech support.
Posted by: Whatsthis
Oh wait I remember one, I asked my teacher where to get my homework online...he gave me a absolutly blank website.
Posted by: johninc
lol I hav'nt even tried to do that
Posted by: mlbz420
right now im about to murder everyone at verizon online dsl....after waiting thirty days for my service ready date i finally get conformation my dsl signal has been activated and my phone line goes down...no dial tone. two days later,3 hours on hold, 2 hours talking to recordings and 6 call later my phone is back up. but never fear the dsl signal is not there!!!!after searching for support online and getting no where i make 3 more calls to recordings before finally getting an operator who only tells me a new service ready date 3 days later. here we are three days later still with no signel so i a gain go through the whole recording bs and where do i stand. with yet another service ticket id # and no dsl.....38 days in and nothing.at mind you every service order was opened...assigned... and shown completed within 2 hours of the complaint with zero results on my end. sombody must be asleep over there. as per my last conversation with cust. service i was told the network was never activated at the server. i recived three call conformations and 4 e-mails stating service was ready over 3 days, every time spending 2hours troubleshooting my system thinking it was my equipment. to sum it all up f@#$ verizon online dsl!!!!!!!
Posted by: johninc
Dang I always knew there was something up over there....they screwed up my cell phone bill 4 times.
Posted by: Zakir
I'm sorry, but I will never buy from dell and I don't recommend anybody I ever meet to buy from Dell. I have spent the last 27 hours of my life fighting with dell, (all over seas) about my Insprion notebook, which had a bad motherboard. It has taken 9 months for them to repair this problem, sent my computer to their support center twice, I have been hung up on 4 times, and transfered to the wrong department 17 times. I have been told that I would be called back by a manager 3 times and never received a call. I have called the Dell headquarters 4 times, who will not come to any solution and just keep making up excuses. I had to explain to the Dell person (who was definetely not named "Ann") the different types of ram. Everytime I talk to somebody, I am told to talk to another department (half of which, don't even exist) I have honestly never had a worse technical support experience in my life. (and yes, if it wasn't a notebook computer, I would have built it.) So, my solution was to report them to the better business bureau and tell every person I meet not to by a Dell.
Sorry, I got a little carried away, but that's my experience.... (in the last 2 weeks.)
Posted by: johninc
WOW my dell is a piece of junk but I've never had a problem like that I'm glad I've never HAD to call there tech support.
Posted by: Zakir
yes, you're lucky. 
Posted by: sweiss
Worst Hardware: Either Linksys or Exabyte
Linksys takes me 3 hours just to return a bad router(which there are alot of) I mean really...3 hours of talking to someone in INDIA who is READING A SCRIPT! When I'm here in AMERICA and I'm PROFFESIONAL TECH SUPPORT! They can't just take my word that it won't reboot and it smells like burning electionics despite my training and experience...no..they won't be happy until I delete my cookies..WTF! COOKIES DO NOT EFFECT BURNING! IF YOU COULD STOP THINGS BURNING BE DELETING COOKIES WHY DO WE HAVE FIRE DEPARTMENTS? WHY NOT JUST MOBILE TECH SUPPORT TO DELETE YOUR COOKIES WHEN YOUR HOUSE CATCHES ON FIRE!
Exabyte I would call and sit on hold for 2+ hours at a time, 4 hours a day, 5 days a week, 2 weeks. Just to RMA 1 bad tape drive. I finally got them to call me when I wrote a 3 page email to their Public Relations department.
Worst ISP: AOL, I contact a tech about a technical question, they try and sell me AOL then say they can't help me. WTF! TECH SUPPORT IS FOR TECHNICAL QUESTIONS!
Best Hardware: Panasonic Toughbook Support without a doubt. I call, give seriel, explain problem, they send me a box with everything I need to mail it back. Its sweet. Really.
Best ISP: MyVine was awesome. I got on their live tech chat, asked if their blocking outgoing mail from other ISPs through their connections, they gave me everthing I needed. It was sweet.
Posted by: Zakir
that's odd because linksys is owned by cisco. I'd hope their customer support would be semi okay.
Posted by: johninc
Ya me too
Posted by: ianelarazure
I have never really had a negative TS experience, but I did have one really good one. Called Asus once about my K8V-Deluxe not installing any OS and I had no wait. I was immdiately connected to a twenty something guy who completely knew what he was talking about. When he didnt know, after trying a few quick things, he turned to his manager and asked him.
Nevertheless I learned quite a bit from the call, and loved sharing information with the guy. It was just plain fun. Could not get my mobo working though. And yes, he admitted it when he was finally out of ideas, and immediately sent me to the RMA department.
Posted by: Zakir
yeah other bad places I've had to deal with are Interland. I recently had to e-mail a company and they said if we sent it in they would preform "reperations" and send it back to us.
Posted by: johninc
Never heard of interland what do they make?
Posted by: sweiss
I wonder if Linksys is run individually though. I mean I'm sure Cisco would have a complement of it's own certified people, right? I mean I'd hate to think I went through all that training and Cisco themselves are outsourcing to India
:On a side note, I called HP the other day to RMA a bad battery for a tablet PC, and in the middle of troubleshooting she starts asking me how the weather is in Indiana.... That one caught me off guard.
Posted by: Zakir
Interland is a hosting service that hosts our domain registration and name servers etc that point to our servers.
Posted by: johninc
Thanks
Posted by: PhantomGamer
When i built my computer we had to send the harddrive back to new egg, becuase it was dead. Then they sent me back another dead one. Thats the only bad expierence i ever had. I wish they would check to see if there products worked, not just ship them
Posted by: johninc
Ya that'd help....A LOT
Posted by: TecH-
Intel. I have nothing to say about it because they never picked up.
I called every day for 2 weaks and they never picked up, It was the right # I took it from the website and verifide it from 411... I was on the phone lsitenig to the mind abusing ring for more then an hour.
Bumer!
Btw in the end I just got me a new CPU from the store I bought the Intle from (They gave me alf price, I guesse they felt bad. My A64 3400+ was 75$  )
Posted by: johninc
lol I've always hated intel
Posted by: zorg
 Quote:
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Originally Posted by Zakir
I'm sorry, but I will never buy from dell and I don't recommend anybody I ever meet to buy from Dell. I have spent the last 27 hours of my life fighting with dell, (all over seas) about my Insprion notebook, which had a bad motherboard. It has taken 9 months for them to repair this problem, sent my computer to their support center twice, I have been hung up on 4 times, and transfered to the wrong department 17 times. I have been told that I would be called back by a manager 3 times and never received a call. I have called the Dell headquarters 4 times, who will not come to any solution and just keep making up excuses. I had to explain to the Dell person (who was definetely not named "Ann") the different types of ram. Everytime I talk to somebody, I am told to talk to another department (half of which, don't even exist) I have honestly never had a worse technical support experience in my life. (and yes, if it wasn't a notebook computer, I would have built it.) So, my solution was to report them to the better business bureau and tell every person I meet not to by a Dell.
Sorry, I got a little carried away, but that's my experience.... (in the last 2 weeks.)
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haha My cousin had a issue ith a dell harddrive, also spent a few days without succces in getting them to repair it. He then went to work by sending a very nasty letter to the CEo of Dell in Ireland, Uk and USA, a week later he had 2 replies stating that there was a laptop for him .... from both USA and Ireland. So he got 2 replacements. Was very funny, but he ended up being honest and only taking the one
Posted by: rockfist45
how do i delete this
Posted by: johninc
You Click Delete on the post
Posted by: mlbz420
i was suckered in to taking an old emachines 550r "for free" and after a few probs..(.ie. changed the cd-rom, new ethernet card, added voodoo2, then had to replace the video card, the moden quit working, hdd started sounding like someone threw in a handfull of gravel, and the dvd-rom quit working) i decided to do a little research about this model and found quiet a few forums and complaints about emachines and ther policies....i have no complaints about mine really...i mean they provided me with a nice case with a cute green e on the front...........: >
Posted by: johninc
lol interesting. My friends emachines says: "Never Obsolete" on it yet it can barely run xp and has some really old hardware.
Posted by: etechsupport
Normally it has been experienced that few non- outsourced tech support are bad in support, as mostly they hang up during a phone call or online chat. Probably it may be the result of inadequate training and inexperienced people they've hired. It wonder that those tech support reps even don't know the product well enough and also don't know what questions to ask and what logs to request, they simply blame all communication problem. It's really sad and irritating.
Posted by: FadedMaster
My worst tech experience was with Charter. I called them up, and after about 4 hours on hold, I get a person and explain to this person that I am receiving no signal, and I have tried resetting the modem. So, they tell me to reset the modem by disconnecting the power and waiting for 30 seconds and reconnecting the power. I explain again that I have tried this already 5 times. Then just to appease them, I did it again. Still it doesn't work, then then have me go to my computer and try some address that's supposed to test my signal. I open Firefox and the address doesn't work (because I don't have a connection to the internet), and they ask me what browser I'm using. Of course I tell them Firefox, and they explain to me that Firefox is my problem, that it's loaded with spyware and that I should get Netscape (back then it was 7.0 or whatever, and was loaded with spyware and all that AOL crap), I started laughing and told her that she had it backwords and then I tried the address in Internet Explorer and explained that it didn't work as well. And she told me to go to Netscape.net and download Netscape. I couldn't stop laughing. I said, "I don't have a signal, you are supposed to help me get this signal. Now explain to me how I am supposed to get an internet site working without a connection?" She hung up on me and I was disconnected from their phone line. I called up again, and talked to this guy who didn't tell me to try resetting the modem, he instead sent out some ping singal or similar, and said, "Oh, looks like you have too weak of a signal, I'll send a service tech out." Three days later after a tech updated my modem and replaced the wire to the modem, it worked fine.
Posted by: johninc
WoW!!!
Stupid people are still at large in the tech call world.
Posted by: etechsupport
It's not only that those tech rep are lacking the knowledge and technical skills on their field only. They are also poor in time management, they're not even expert to manage the high priority tickets for instant reply and proper follow up everything by managing the time frame.
I think that those front line staff should be trained as to how to manage time through proper in-house training to manage everything in a very decent manner which should match the expectation and satisfaction level of the prospective clients.
One most important part they're also lacking behind is their "self initiative", they perform their work just for the sake of doing it like a necessary evil, and most of them often apply their mind for "guessing" rather then using it for thinking and come out with a solution.
Posted by: kyle_katarn3
I really get annoyed by dell's tech support, and now just go through friends when i have a problem. No matter what my issue was, they blamed it on the video card i upgraded myself.
I've had two really good experences. First with Bell Sympatico, who have to have the most knowledgable tech people in the world. I once called them about a connection error, and the guy helps me get rid of some spyware that i couldn't remove (it had nothing to do with the connection problem) Also, i found the Powercolor people really nice. Despite the sometimes weak grip on the english language, they are always friendly and helpful. I once emailed them about some flickering video, and thought it could be a driver issue. They replied by asking me to send my mailing address so they could give me a new card.
Thought i'd plug a couple of the good ones.
Posted by: FadedMaster
Quote:
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Originally Posted by kyle_katarn3
I really get annoyed by dell's tech support, and now just go through friends when i have a problem. No matter what my issue was, they blamed it on the video card i upgraded myself.
I've had two really good experences. First with Bell Sympatico, who have to have the most knowledgable tech people in the world. I once called them about a connection error, and the guy helps me get rid of some spyware that i couldn't remove (it had nothing to do with the connection problem) Also, i found the Powercolor people really nice. Despite the sometimes weak grip on the english language, they are always friendly and helpful. I once emailed them about some flickering video, and thought it could be a driver issue. They replied by asking me to send my mailing address so they could give me a new card.
Thought i'd plug a couple of the good ones.
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That's a pretty good tech experience. Yeah, I had basically the same problem through a friend with Dell. He had a crap motherboard. And they kept blaming his monitor not working to a vid card. So they mailed him a new one. Even though we told them we tried a working video card in there. So eventually they sent a tech guy out and yeah, just as we told them it was the motherboard.
Posted by: Hamilton
Must say tech support is pretty good
Posted by: Kittie_Killer
Bell Sympatico (Business and Residential DSL)
I started using Bell for internet connectivity about 8 years ago. Had their dialup service for about 2 years when I switched to their DSL. All was well until over a year ago when I started experiencing frequent disconnects and the most god awful routing tables I'd ever seen. When accessing a site in New York (I live in Toronto, Ontario) I was often sent to Montreal, back to Toronto, back to Montreal, out to Vancouver, back to Toronto then maybe if I was lucky down to New York.
Wanting a static IP and better speeds I thought I'd look into their business DSL. After speaking with someone named "Shamika" she said they'd be happy to help me out and that she would arrange to have the business DSL package/hardware sent to me. When I told her that I already had their residential DSL service she said that when I received the package that I would need to call in and have the residential service terminated and the business service activated as you cannot run 2 DSL services on the same line.
So a week later I receive the new modem/router and as I'm reading thru all the additional paperwork and booklets that came with it I find out that in order to be able to use port filtering etc. on the modem/router I need to sign up for their "security" package at an additional cost of $10 CDN per month. wth!
No bloody way am I paying anything extra to use port filtering which is a standard feature of a router!! I get on the phone to them and tell them that I do not wish to have their business DSL and would like to return everything (nothing had been opened or installed from the business DSL package either)
The Bell guy asks me which DSL I want to cancel so I'm like "huh?" I said I have residential DSL that I'm currently using and still want to continue using but that I'd like to return the business DSL package so would he be kind enough to give me an return authorization number and send me the proper labels so I can send it all back.
Now he proceeds to tell me that the business DSL had already been activated and if I want to "cancel" that contract I'd have to pay 50% of the yearly price! I explain to him that the salesperson told me that the business DSL would not be activated until I called to have it done and also that I have written information received in the business DSL package verifying this and since I didn't call asking for it to be activated who the hell did? He couldn't answer that one.
Three weeks later I'm still waiting for the info on where and who to return their business DSL hardware to when I get a bill from them for their business DSL which I hadn't activated or used and had asked to be cancelled. On this bill is an additional charge for 10$ for the extra security to enable port filtering on the modem/router!! Uh, I didn't ask for any extra security features to be enabled.
I call them back asking what the hell is going on and when are they going to send me the info on returning their business DSL hardware. The person I spoke to couldn't understand that I didn't want their business DSL, hadn't activated it, didn't ask for their so-called security features to be enabled on the modem/router and no, I don't want my residential DSL shut off so they said they'd have some one in a "higher position" call me (which never happened).
After 4 months of me calling and going thru the same above spiel I'm still getting nowhere when one day my residential DSL disconnects. No big deal I say to myself, just another one of their frequent disconnects and since I'm on my way out I figure it'll be back on by the time I return home. Two hours later I get back and still no DSL!!
I get on the phone to their tech support who proceeds to have me reset the modem, reset the router etc. etc. and still no signal so he passes me over to a higher level of tech support who pushes some more buttons and still can't get anywhere. I'm now informed that there's some sort of major problem that they can't figure out and it'll have to go to an even higher level of tech support! omg I asked this techie how long does he think this will take and he tells me that it could take up to 6 days if not longer. I was like "you know I could have cable internet installed within 3 days so why is it going to take you guys so long to solve this?" He just tells me to do whatever I want to do. (how's that for customer service?)
After all this runaround and bullshit from Bell Sympatico I decide to take this techie up on his "offer" so I call Rogers to arrange for cable internet. Three days later I'm on cable at much faster speeds and it's costing me about 4$ less per month then what I was paying Bell for their residential DSL. hahahahaha
Three days after I get my cable internet I call Bell Sympatico just to see how things are going with them fixing my residential DSL connection and I'm transferred to this so-called higher level techie who tells me that they know nothing about my problem whatsoever!! I told this techie how thoroughly disgusted I was with Bell Sympatico's inept customer service and technical support and that I no longer wish to deal with such idiots. No response from his end! hehe
Now I call up Bell's customer service and politely tell them where they can stick their residential DSL and that I expect a refund - not only for the six days that I was without their service but also for the balance of the month since I pay for their "service" in advance. This customer support rep starts looking thru their computer records and says "wow, you've been a customer of ours for such a long time." I tell him that that obviously doesn't make a difference since I was basically told by one of their techies that if I didn't like their service that I should just go else where, which I did.
This customer support rep tells me that he'll get a revised bill out to me the next day along with the paperwork to return their residential DSL modem.
I'm like "Your modem?!?!?!?! When I got your residential DSL service many, many years ago the modem was free with the service so why should I have to return it?" The customer service rep tells me that according to their computer I was paying 10$CDN per month to rent the modem. I now inform him that when I signed up for the service I got 3 months of DSL at half the rate plus a free modem and infact I still have all that documentation and if I was in fact being charged 10$ rental per month on a "free modem" that I expect a refund check of 720$ for being overcharged (six years@120$ per year).
"Oh" says the customer service rep, "if that's the case then you don't have to return the modem and we'll happily send you a refund for the 20 days of residential DSL service that you had pre-paid" (It's been 2.5 months since I heard that and I have yet to see a refund from them but they did send me a final statement saying that I didn't owe them anything. lol)
Thus ended my experience with Bell Sympatico's residential DSL service but my experience with their business DSL service still continues .....
I did not setup or use their business modem/router
I did not ask for it to be activated
I did not ask for any additional security features on the modem/router
I have been asking them every 2-3 weeks to send me the paperwork to return the damn modem/router when ......
I get a notice from their billing department demanding well over 700$CDN broken down as follows:
300$ for modem/router
400$+ for cancelled business DSL service
OMG!!! It'll never end .......
I call them up and ask them why I'm being billed for a service that I didn't have activated, add-on services I never asked for and a modem/router that I've been trying to return to them that they apparently don't want back since no one has yet sent me the necessary paperwork to do so. I politely told them that I have no intentions of paying them for anything related to their business DSL service and that not only will I legally defend my actions if they do decide to take me to court for non-payment but that I will also let the newspapers and alot of technical support forums know what they're up to.
Three days after that conversation I finally received the paperwork to return the business DSL modem/router to them which I did the following day.
It's been over a month now and I haven't heard anything else from them. Did I finally get thru to them? Only time will tell.
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