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Yahoo domain Email forwarding issues
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Posted by: explaced
Hi. I've been having a problem with our company's email being bounced back to senders. The thing is, it can be random, which makes no sense.
Here is an example of what is going on:
Person "A" sends an email to john@company.com which forwards to jsmith@isp.com. Our website is hosted by yahoo, so we have our email forwarded through that to have our "@company.com" email address.
If people email the "@company.com" email address (any of them), it will sometimes bounce back to them, and never get to us. If I email someone and give them my actual account that the other address forwards to, I get the email without any problems.
I've spoken with Yahoo tech support, and they eventually came to the conclusion that our domain must be on that sender's blacklist somehow. To me, that makes no sense, because it doesn't have anything to do with them GETTING email, just SENDING it to us.
Also, we have emailed each other in the office useing the forwarded addresses (for example: "john@company.com" emails "bob@company.com") and it would bounce back to "john@company.com". Send the same email again, and it will go through. It's a 50/50 chance that it will go through. Sometimes 5 in a row go through fine, then 1 won't, and nothing changed in the emails being sent or the addresses it was coming from.
If anyone could offer some insite to this problem, I would be most grateful as this has been plaguing us for months. Yahoo hasn't been much help at all, and we've called them numerous times.
I've also heard someone say that the problem could be that Yahoo's forwarding does not work with Microsoft Exhange Sever 2003. Has anyone else heard of this?
Thanks!
Posted by: explaced
An Update to the situation:
I spoke with Yahoo support more, and they said to remove all "circular" forwards that we had. For example, we have a group email called "sales" that forwards to many other addresses, and the address would be something like "sales@company.com".
Something we had setup that could be a problem is that we had other "@company.com" email addresses forwarding to "sales@company.com". This basically forwards the mail to a forward, which they said can create issues for all of our email addresses.
So I have manually removed all of our "circular" forwards, and made sure ALL email forwards only forward once, to the end-all email that we actually POP into with Outlook.
Hopefully this will solve the problem. I will drop an update in here later either way.
--Explaced
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