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Feedback for "Report this post..."
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Posted by: uh...ok
I don't know how often people do use the "Report this post to Moderators" button, but I think there should be a policy that moderators respond to these reports in one form or another, regardless of how they choose to deal with the issue that was reported. I know I've used this mechanism in the past, but as far as I can tell, no action was taken, and nobody has contacted me about whether anything was being done, why nothing was being done, or if anybody even received the report in the first place.
I understand that the mods are really busy most of the time and don't have much time to devote to this place all the time, but the whole point of that button's existence is to save moderators' time by allowing users to police each other's posts (so mods aren't burdened with having to read/filter everything all the time). Nobody's going to end up using this feature if no visible action or feedback is given in response to it.
What do you think?
Posted by: Outlaw
I agree. I use the button occasionally, and even though I know what it does, I just sit there and wonder if anybody actually gets the message or not...
What the button does is send an e-mail to all the moderators of the forum that the message was posted in. That e-mail should eventually be read. But, with no conformation of any kind, and the pretty efficient spamfilters nowadays, you can only guess what happens after you've done your part.
A simple PM from the mod that handles it would do the trick. I don't think that would be a whole lot of extra work, as I don't assume the button gets used that much.
Posted by: taco_fox
I've never used the button before, but now I'm furiously pressing all the buttons in this thread to test it.
Posted by: Tecil
The button works, it sends all us Mods and email with a link to the thread and whatever you put in for the comments. Then its up to whoever gets there first to deal with it.
These days we generally just file away the offending posts.
Posted by: Shalome
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Originally Posted by taco_fox
I've never used the button before, but now I'm furiously pressing all the buttons in this thread to test it.
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Thanks, Taco.
:P
Posted by: uh...ok
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Originally Posted by Tecil
These days we generally just file away the offending posts.
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It'd still be nice to let people know though, since at least for the few use cases I've found for the button, I've seen neither any filing away nor any responses from any of the mods explaining why no action was taken. Which led me to the natural assumption that no one paid attention to it in the first place.
Posted by: Tecil
No problem, I can start doing it.
Right now I think Shal and I (and Laggy to) are the only MODs. And really I think we only get one or two reported posts a week anyways. Most of it being SPAM threads.
Posted by: TotalRecall
Hi Tecil. 
Good suggestion, I will use some sort of notification in the future.
Posted by: Shalome
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Originally Posted by uh...ok
It'd still be nice to let people know though, since at least for the few use cases I've found for the button, I've seen neither any filing away nor any responses from any of the mods explaining why no action was taken. Which led me to the natural assumption that no one paid attention to it in the first place.
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I assure you we check out every email we get.
Well, I do, anyway. There are only a few people who ever report posts anyway.
Posted by: Shalome
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Originally Posted by TotalRecall
Hi Tecil.
Good suggestion, I will use some sort of notification in the future. |
Duh, TR, you're a SUPER moderator, not *just* a moderator like me and Tecil.
That's what Tecil meant, I'm sure... yeah... 
Posted by: Tecil
Actually I forgot about TR only because he's better than us.
Posted by: AltronHGX
Spider....... 
Posted by: uh...ok
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Originally Posted by AltronHGX
Spider....... |
Where is that critter anyway?
Posted by: Tecil
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Originally Posted by uh...ok
Where is that critter anyway?
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Last Activity: 06-23-2005
Haven't seen him on in awhile either.
Posted by: TheeMon
its "says" hes on bnet sometimes in a private channel, but never responds to msges
Posted by: Canis Lupus
Hmmm, yeah, the mods get an email/pm when someone reports a post. The process is automated and convenient, not just for the members, but for the mods themselves, coz they can quickly know about reported issues and address them promptly on a first-come first-mod basis. Unless the issue has not been addressed for more than 2-3 days, there's really no need for a response from a mod unless the mod feels that a reply is due. Sending a pm that simply says "Done" wouldn't be very good either...
As for mods, there are currently four super moderators in the forums. Difference between mods and supermods? Supermods can do everything I can do except fool around with the forum database, hehe. Anyway, I'm thinking about promoting a couple more, since the staff position has become a bit ambiguous at this stage
Posted by: uh...ok
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Originally Posted by Canis Lupus
Hmmm, yeah, the mods get an email/pm when someone reports a post. The process is automated and convenient, not just for the members, but for the mods themselves, coz they can quickly know about reported issues and address them promptly on a first-come first-mod basis. Unless the issue has not been addressed for more than 2-3 days, there's really no need for a response from a mod unless the mod feels that a reply is due. Sending a pm that simply says "Done" wouldn't be very good either...
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Hmm, what constitutes an addressed issue though? That a mod clicked on the link? That the mod clicked on the link, and then made some decision for action or inaction?
At present it's not clear to users whether something has actually been addressed or not.  As a result, I've been operating under the assumption that if you don't see any action being taken in a few days, then whoever looked at the case decided to not do anything about it. But it would be nice to know why, if even only for future reference.
Posted by: Canis Lupus
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Originally Posted by uh...ok
Hmm, what constitutes an addressed issue though? That a mod clicked on the link? That the mod clicked on the link, and then made some decision for action or
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I don't understand what's complicated about this to you... if you reported something and it's taken cared of, it's addressed. If you reported something and it's not taken cared of, it's not addressed. If you believe it SHOULD be addressed, then you send a private message to the moderator. If you want a response, you should say so, instead of clicking on something automated and expecting someone to reply... this isn't AOL where we send generic automated replies that apply to every situation.
Some of the "reported" posts I've seen are really just complaints about the most mundane things, like "hey, I don't like this guy's attitude, take care of it please" or even "this guy's stupid, ban him" ... granted some are really genuine issues, like spamming, flaming, etc, but for those issues either the mods remove the offending post or just suspend/ban the user.
Judging from your reply, it seems you encountered an "issue" which was not addressed to your satisfaction. Can you give an example of one - just for future reference?
Posted by: uh...ok
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Originally Posted by Canis Lupus
I don't understand what's complicated about this to you... if you reported something and it's taken cared of, it's addressed. If you reported something and it's not taken cared of, it's not addressed. If you believe it SHOULD be addressed, then you send a private message to the moderator. If you want a response, you should say so, instead of clicking on something automated and expecting someone to reply... this isn't AOL where we send generic automated replies that apply to every situation.
Some of the "reported" posts I've seen are really just complaints about the most mundane things, like "hey, I don't like this guy's attitude, take care of it please" or even "this guy's stupid, ban him" ... granted some are really genuine issues, like spamming, flaming, etc, but for those issues either the mods remove the offending post or just suspend/ban the user.
Judging from your reply, it seems you encountered an "issue" which was not addressed to your satisfaction. Can you give an example of one - just for future reference? |
The only reason I made this post was because I observed that every time I used the button, I got no action nor response from any moderator. I mean, it very well could have been my fault for reporting things that shouldn't have been reported (and given your response, I'm inferring that it actually was - sorry about that).
A simple example that won't offend anyone was the one I reported on 9er's spoiler post on this thread (Warning: This is a Harry Potter spoiler if you haven't read Book Six yet):
http://www.opentechsupport.net/foru...66&page=1&pp=14
I think when I reported the post, I simply asked for it to be removed or edited to warn viewers of the thread what the spoiler would be about. I was one of the unfortunate (few? many?) who viewed the spoiler out of sheer curiosity. I mean, there was no indication as to what the spoiler was going to be about, so I figured it would be harmless.
I mean, it could have entirely been my fault for being too curious and for viewing the spoiler in the first place, but it would have at least been nice to have known that someone had actually looked into it and decided it wasn't something that needed to be addressed. In fact, in my report, I suggested that maybe we should have some guidelines for spoiler posts, but got no reply indicating whether it was a good idea, bad idea, or was under any sort of consideration.
It's fine though, if you think that this is the way things should remain. Since this is a suggestions and feedback forum, I was simply giving my input on what I think would make things a little better for everyone. And since it seems to be the case that others thought the same as I, at least now we all know for sure that there *is* in fact somebody on the other side of the button, instead of wondering half the time.
In any case, thanks for taking the time to get back to me on this one.
Posted by: Bishop
spider works for a living to support himself and his girlie friend. He also plays wow occasionally, or so I'm told.
Of course, the same source informed me that he's the ringleader of an underground criminal empire, so all of that information may be illegitimate.
Posted by: AltronHGX
I heard all of the above information too, but to add to the last line, I also heard that he caused the Denver, CO power outtages over the summer in a glorious attempt of his to power his .. hat.
confirm/deny?
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