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Poor Service everwhere nowadays..
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Posted by: Fenix2004
Is it just me or do managers not care about how their employees treat customers? I mean customer service is so bad latley. Just the other day I was at a Nets game and this guy was working with a long line and then he just threw down his hat and said "Im done ya'll I feel like going home yo...Cya later" It was appaling and after being yelled at by a couple of adults he did his job of filling ice cream cones up (A pisspoor slow job may I add.) Next was when me and my friend were buying sports stuff and we both wanted red headbands. After my 2 friends got theirs I went to go pay for mine and the lady said "Oh Dont tell me you want a red headband too... Ive been waiting to put on chapstick for 2 hours.." So I got scared because she was a big woman and waited till she went to put her god damn chapstick and payed for it from another guy and ran out. I relize that the people who work at these kind of places wont win a Noble prize for intelligence but they should really treat customers with respect they deserve. Does anyone else have similar experiences or do these people just dont like me??
Posted by: Gerbilo
I'm one of those ppl providing service, cept I'm normally not surly unless you deserve it!!
Posted by: Swilo
Tell them you want to speak with the manager, then complain about their behaviour. They will definately be warned, if not fired.
Posted by: Gunslinger
Agreed. When I worked desk at a hotel, I was courteous and respectful to all the guests because that is what my employer demanded of me.
Go gripe to the boss, and he'll whip them into snape, if he/she has any sense in him/her.
Posted by: SKYHN
Electronics stores are my favorite...
A long while ago I went into bestbuy to buy the Sony PS2 DVD Remote. After looking around for a long time, I could not find one. I noticed an "Employee" standing near me not doing much, so I asked him about it. My exact words: "Do you guys have the Sony Playstation2 DVD Remotes in stock?" His reply: "Yes, Ill show you."
We walk over to a spot where I had been several times already and I knew it wasnt there. He hands me a Interact DVD Remote. I then look at him and say "I want the Sony one..." He then turns to me and says "Oh well youll have to ask someone else, I work in Appliances."
WTF? Why didnt you tell me that in the first place you jackass! I later saw him over in the PC area. Im sure he could do a lot of good over there. "I need a powerful PC for heavy Gaming." "Oh this one here is excellent" ::Points to a Celeron with a GF2MX::
Posted by: Shalome
I know food service is a crappy job, but Hardees tonight REALLY pissed me off. I was driving my bf to work, and he asked me to go through the Hardees drive through so he could pick up something to eat. I was driving, so I was ordering.. This is what happened:
Employee: "Dis Hardees, ha you try our *crackle crackle static* burger?"
Me: "No thanks, I'd like a number 4 com.."
Employee: "I'm not ready take yo order yet."
Me: ??? "Okay..." (wait for two minutes)
Employee: "Okay, whadda ya want?"
Me: "I'd like a number 4 combo, large, with coke to drink."
Employee: "So you want curly fry an a coke wid dat?"
Me: "I thought I was ordering the number 4 combo.. doesn't that come with curly fries and a drink?"
Employee: "I din't ax you what you order, I ax you what you want wid it. So you want curly fry and a large coke wid dat?"
Me: "Uh, yeah..."
Employee: "Okay. Pull 'roun."
So I do. The pissed off girl at the window sticks her hand out, and she still hasn't told me how much it costs, so I just hand her a $10 and ask her how much the total is. SHe glares at me and says "It's fi-oh-fo ($5.04), don't you have no change? Damn, now I gotta make change." And she shook her head like she was disgusted with me. She tries to hand me the drink with the change on top. I take the change off the top of the drink, and then take the drink from her hand. She slams the little window thing shut. A few minutes later, she opens the window again and practically tosses the food into the car and slams the window shut again. I look in the bag.. the burger is only half-wrapped, and the fries were put in the bag upside down so they all spilled out. There was no ketchup packets, no napkins, no straw for the drink. And she was gone.
I wish we hadn't been in such a hurry, or we would have gone in and complained.
Posted by: Shalome
I hate people.
Posted by: Null Actor
Well, having worked at both a gas station, and a video store before my recent stint as an all star game programmer (*grin*), I can say that there are two kinds of people that work in those kind of jobs:
The people who are too stupid to do anything else, and are there for life. These are the ignorant ones who hate you because you are a customer.
And then there are those who just need any job, and are actually nice people. I was one of these. Now, the thing is, 95% of customers are a bunch of impatient know-it-all assholes. So you get in to a routine of basically ignoring them, keeping your head down, and doing your job. So sometimes it'll seem like they hate you... but really they only hate their job.
Unless you are one of the bad customers... then they *do* hate you lol
I agree with shal though. I hate people. I never want to work in public again.
Posted by: redwench
my biggest complaint is getting ignored. i realize im no michael jordan, but im not invisible. i have walked away from the deli counter at the grocery store 3 times in the last month because the employee back there didnt so much as acknowlege my presence, much less help me.
i have the same problem in department and clothing stores. drives me nuts. sales clerks try to help people behind me first. makes me glad i dont carry a gun.
heh, i was in a wilsons leather store last week, and actually got service. i was astounded. although perhaps she was just making sure i wasnt a thief.
Posted by: Gunslinger
I'm always courteous and respectful to people working jobs like that. I'll extend all the pleasantries - please, thank you, et cetera, and a lot of the time it seems to be returned (perhaps it's the southern hospitality). What bothers me is when people totally ignore such things. I'd rather them look me in the eye, hurl some obscenities at me, and give me a frank appraisal of my appearance - instead of just staring blankly into space as if I said nothing at all.
Oh, and the southern hospitality thing is rediculous. Unless you're having dinner on a plantation, the hospitality is merely the same assholes as everywhere else with a thick suthun drouw added in.
Posted by: Erekose
well i recently switched from a job as a 3rd shift stocker at Wal-Mart to a 1st shift stocker at Ames (it's a discount retail chain in New England, don't know how far it extends). Part of my job (outside of unloading/laoding trucks, sorting merchandise, staging merchandise, stocking merchandise, running carragiages, getting coffees, etc) is helping customers with carry-outs, running to ghet their layaway/pickups, and answering their questions. I've been at the job for 3 weeks (all of which I have been stocking in the same departments) but through helping them I've learned pretty much everything we have in the store. I dont know what it is, but even when im not wearing my nametag (on break or what have you) they still seem to know i work there. now im happy to help, but i do have one complaint about customers. some of them just dont seem to care that ive been there since 430am unloaded a 800-1200 piece truck, and have been stocking shelves since 630 and that i need to get it done before 10. so i go and run upstairs, climb over boxes, get cut by staples, and find what they want only to be told that they never wanted that in the first place, be called a moron and then they proceed to point to the same exact picture that sent me to get the product i have in my hand. i had one lady spit at me. i had one lady ask for a paper shredder. after being told by the cashier and at the service desk that we dont have any in stock and she could have a raincheck if she wanted she grabs me by the arm and orders 'go get me the paper shredder you have on sale from the stockroom'. ive had drill instructors with more warmth and compassion in their voice. so i go and look where we keep that departments overstock (because i know we didnt have any on the shelves, i had already stocked those pallets) and i spend about 5 minutes looking, really looking moving boxes to get to the very back to be sure we didnt have any. i come back out and tell her we dont have any. she tears a flyer out of the cashiers hand (who was helping another customer) and shouts 'you have it right here on sale, now i want one' i explain to her that the flyers are printed 6 months in advance and that i nor the cashiers have no control over what is shipped on the trucks, but she is welcome to a raincheck for the sales price. i havent heard a stream of obscenities like that in all my life but i did catch that she had a doctors appointment that i just made her late for (why she is shopping 10 minutes before she has an appointment is beyond me, the store is open until 930pm) and that if she was my manager and i ever treated a customer with such disrespect id be fired on the spot. thankfully my manager did come by at that time (i think the cashier called him) so i was spared from the rest of her attacks. i just cant believe how rude and vicious she was. granted im not the epitome of politeness, but i do treat people with respect and i am polite in my own regard (straightfoward, none of that faked smile shit either, if im smiling its real. sir and ma'am, thanks and have a nice day all that). the oddest part is its alll the senior citizens that come in for are tuesday 55+ gold day (they get 10% off any price or something). now most are very polite but i get at least 2 or 3 like that woman a week and it just ruins the day for me. oh sorry about the length 
Posted by: Rayneeday
It always amazes me the way people act. Well, not always, but still frequently.
Having worked in retail sales for the last 13 years(except the last few i was at home with my kids) I have seen all sorts of behavior from people. I see some of the nicest people in the world come through my line at work and some of the rudest. I try to treat them all the same, but it really is hard sometimes. Btw, i work at the customer service counter at Gordmans, a midwestern/plains department store. Ooooh sometimes i just want to slap the ***t out of some of the idiots who come in and shop. It isnt that hard to be polite and i expect it from customers i serve and the staff when i am the customer. Well, speaking of work, off i go to be nice to some people trying to return a pair of shoes they have worn for a month and decided they dont like anymore Isn't life so much fun
Posted by: redwench
heh erek. ive noticed that some older persons seem to think that surviving for longer than you means they can be rude, nasty, and inconsiderate. i cant count the times ive been in a store behind them, and they block an entire aisle so they can look at something. or they wait until the cashier gives them the total before they pull out thier checkbook. THEN they write the damn check. and wait for the clerk to ask before showing id. its like they never did it before.
Posted by: Rayneeday
LOL Redwench have you been shopping in my store lately? That is so true, and the checkbook thing isnt just limited to old people. Everyone does that. And what is the deal with talking on the cellphone and not paying attention to what you are doing? I have had to wait on so many people to get off the phone so i could tell them their total or give them their change! Talk about rude. At least tonight was pretty boring at work tonight, only one run out( shoplifters running out of the store)and no really rude people
Posted by: Erekose
you know what the weird part is. i specifically chose this shift so i could help customers, maybe im a masochist
Posted by: redwench
youre insane. switch to 3rd shift.
Posted by: Heathen
I work in a computer store. Family business, it'll be mine in a couple of years :-)
Anyways... people are stupid!! I have a customer come in... we discuss options (all my systems are custom build) I put the thing together (normally within 2 days) and call the customer.
Once I've installed the system... then the phone calls begin. Here is a quick list of my all-time faves:
1.
Cust Hey where's Word?
Me Well sir, as I explained when you bought the system thats extra software you need to buy.
Cust Oh... well I need it... how much is it?
Me Well sir, do you need the whole office package.
Cust Of course I do
Me Ok sir thats $300
Cust WHAT!!! *click*
2.
Cust Where is my modem?
Me Erm... its at the back of your system sir. There are two jacks label line and phone/
Cust OH... so if I have one... why does my internet not work?
Me Well sir do you have your modem plugged into the wall? Who is you service provider.
Cust Service provider? Thats you.. I bought it from you. Of course its plugged in... I can see the Windows screen.
I could go on all day.... I don't hate people... they are just stupid
Posted by: rockjock
The world is a nastier place than it used to be. I worked in retail sales in the early seventies. The rude people were the exception. Now everyone anticipates rudeness. I worked in men's clothing and in the sporting goods/toy departments. Some people would come in and claim that month old slacks with a three corner tear must have had a manufacturers defect. The store policy was not to argue, tell them that this required the managers approval, then the manager would approve giving them another pair. About half would leave before the manager showed. It was an easy job if you were polite to begin with.
Now, I swear that about half of either side are snotty deadbeats. Drive thru is the worst. Have you said? "I'm sorry, but this isn't what I ordered." To get this idiotic reply, "Yes it is." I do not argue anymore. I go inside, ask for the manager, and tell him/her that I want my money back as I am not going to argue with their help about what was ordered. I will not take the correct order as you never know what kind of surprise will be inside of it. I also do not go back to the establishment. This, of course, results in a slim selection of fast food restaurants that I use. Probably healthier for me that way.
Posted by: Shalome
Rude customers are the worst. When I was waitressing, I couldn't believe the things people did. My "favorites":
- A man was smoking a cigarette as I seated him, and while I turned around to get him an ashray, he put the cigarette out on his shoe and tossed it on the floor.
- A woman came in once a week, always ordered the same thing. As soon as you set her plate in front of her, without touching it she'd say "This is cold, get me the manager, I want a free meal." And she'd get one.
- Teenagers who make huge messes, act like animals, and don't tip.
- Parents who bring their 6 kids in, let them run all over the restaurant (sometimes even back into the kitchen, which is REALLY dangerous), make huge messes, and don't tip.
- Single people who take up a table for 4, sit there for 4 hours drinking coffee, and don't tip.
- 105 year old ladies who only eat half their food and then say they're only going to pay for the half they ate.. then say they're taking it out of your tip since management of course won't agree to that.
Damn, I'm glad I don't have to do that anymore.
Posted by: Bobaroo
 Quote:
Originally posted by shaggy735
2.
Cust Where is my modem?
Me Erm... its at the back of your system sir. There are two jacks label line and phone/
Cust OH... so if I have one... why does my internet not work?
Me Well sir do you have your modem plugged into the wall? Who is you service provider.
Cust Service provider? Thats you.. I bought it from you. Of course its plugged in... I can see the Windows screen.
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LOL!!
Posted by: Erekose
gee shal i guess its a good thing i always 'overtip' when i eat at resturaunts (unless of course the service sucked, which is rare) usually 20% plus a dollar per person and a boost for good service (when i dont just toss down what ever bills i have handy)
Posted by: Shalome
Aaargh! Poor service at Circuit City (or at least unknowledgeable employees)! As soon as we walked in, an employee asked what we were looking for. We'd never been in that particular store before so we took a chance and asked for help finding the GeForce 4 Ti video card.
She starts to walk us towards the TVs and VCRs. "Uh, no," we say, "A video card for computers. Like for graphics and games." She starts to steer us towards the video games and asks us what game system we're looking for. "Uh, no, it's a piece of hardware. For computers. For graphics and playing games." She starts to show us flat-screen MONITORS. Right behind the monitor display is a rack with a big sign that says "video cards." We kinda just walked away from her and started looking at the video cards.
She wandered away, obviously embarrassed. Another salesman came up and told us that she was actually a cashier who really wanted to be a salesperson.
Posted by: redwench
well, the service wasnt actually bad there shal. she was trying 
but if she knows that little about electronics, she should stick to cashiering. ive only been in circuit city a few times. the one time i had to ask for something, it was an ide controller, and the guy knew exactly what it was and where it was. i was astounded
Posted by: Fenix2004
Well like I said many of those people arent very intelligent...
Posted by: Nfested
I remember getting my computer fixed at CompUSA once. The computer guy was nice and brought me behind the counter into their computer room to see what was wrong with my computer.
Then one of the other computer guys, dressed in uniform, barges in the room and starts yelling about how "one of these people started asking him questions about video cards." He said, "who do these people think I am! I'm just a computer technician, I don't answer people's questions..."
He probably knew a lot about video cards, just didn't want to "waste" his time helping customers.
Posted by: Bobaroo
I hate CompUSA's tech support area. They charge you $100 just to look at the computer and then whatever money more to get your comp fixed.
When my mobo got fried 3 years ago I went to CompUSA and they charge me $100 to look a the comp, and they did not even find a problem. So I wound up paying $100 for them to do nothing.
Posted by: redwench
well, in defense of that tech, it ISNT his job to help customers on the floor. his job is to repair/upgrade computers. if he was on the sales staff, that would be different.
Posted by: Swilo
Quote:
Originally posted by redwench
ive only been in circuit city a few times. the one time i had to ask for something, it was an ide controller, and the guy knew exactly what it was and where it was. i was astounded
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He had a good idea of where it would be, then looked around the racks for a minute.
Still pretty good considering it's a Circuit City.
Posted by: AK47
Everyone here is perfect.
Damn, thats just great.
Posted by: Shalome
I'm not perfect. I'm a bitch.
Posted by: redwench
im pretty sure the word describing me is on the censored list, so i wont bother. lets just say im worse than shal. ^^
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